- Report: #1200250
Complaint Review: ORBITZ - Internet
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Author Confirmed
Why?
ORBITZ
Internet, USA
Phone:
888 656 4546
Web:
https://www.orbitz.com
Categories:
Business Rating:
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ORBITZ pricey communication debacle customer service,San Salvador; sales, Phillipines Internet
I scheduled a trip through Orbitz online. I've had many successful experiences w/ Orbitz in the past; however, not this time. In scheduling my flight, I found a good fare, but could not find the add a car button. I booked the flight: $451.20.
When I called customer service, reaching a representative in San Salvador, I learned that there was no way to add a car to the flight. What I should have done was book a package. Either I had forgotten the protocol, or the format had changed. There was no add a car option for my ticket. Had I booked a package, the total cost for flight and car would be $522.00
I was transferred to a sales representative in the Phillipines, who informed me that the cost to add a car would be an additional $367.00 for a total of $818.20 for my trip -- a penalty of $296.20 for seeking the add a car button, not realizing I should have started w/ a package. I may be, unhappily, hitch-hiking.
2 Updates & Rebuttals
JCF
Cedar Rapids,Iowa,
Response to Orbitz rebuttal
#2Author of original report
Mon, January 12, 2015
To my great disappointment, Orbitz was not able to do anything about the communication debacle and consequent hardship I face in the upcoming trip. However, I am appreciative of the prompt response from Shalon, representing Orbitz. I contacted her directly at the email address she provided in her rebuttal. While doing nothing to help w/ the problem, she did offer a conciliatory voucher for a $100 credit on future travel, if I should choose to book through Orbitz again before 12 January 2016. JCF
Custrelsgal
Chicago,Illinois,
Your Recent Orbitz Experience
#3UPDATE Employee
Fri, January 09, 2015
Hello,
My name is Shalon and I am part of the Orbitz Customer Relations Team. We want to learn more about your experiences so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Shalon
Orbitz Customer Relations
Chicago, IL
