Complaint Review: Original Mattress Factory - Internet

We frequently see people posting only half the story on websites such as ripoffreport.com. 

Consumers should keep in mind that sites such as these are going to give misleading information generally only giving one side of the story. Seek help from more reliable sources such as the Better Business Bureau, friends recommendations or Consumerreports.org.

Websites such as Ripoffreport.com attract only the dissatisfied cunsumers and give little or no evidence of the many satisfied customers a business may have.

In this case The Original Mattress Factory has an A+ rating with the BBB and Consumer Reports ranks them as the best place to buy a mattress. 

In our own research we found Original Mattress Factory discloses their return policies in several ways, both on their sales desks, on their invoices, in their warranty cards, on their website and our sales representive covered their policies without us prompting them. 

As a consumer you have the right to not do business if you don't like a policy or product. You can vote with your money. 

We find  The Original Mattress Factory to be a very ethical and upfront company, better than most in their industry.

Do your own research from reliable sources and decide for yourself. 

Ripoffreport.com is a site designed to encourage frivolous lawsuits, and is a poor representation of a companies actual performance or policies.

The Consumer Advocate.

The saga continues.  We gave the mattress to our Son.  It has now been given to a homeless  shelter.

Really a bad purchase.  I would compare to something that I would buy at Walmart.  Except this one cost a couple thousand.  Beware of this Company.  We have now heard of so many people in our area that have bought from this Company and have pretty much the same complaint that our Son had.  He and his wife would go to the middle of the mattress.  We did not have it long enough to experience this.  So we went to American Freight and bought our Son the same mattress we replace this piece of crap with.  Rude workers and inferior products.  That is what this Company is all about.

We are sorry to hear that you are unhappy with your new mattress.  We do not, however accept returns or exchanges due to the fact that we only sell brand new products.  Once a product has been out of our control, we consider it to be a used item and will not take it back or sell it to any other customer.  This is both for our protection as well as that of our customers.  Our position is clearly posted on the back of your invoice as well as the Limited Warranty Service Policy that you received at the point of purchase.  We understand that it is difficult to select a mattress and therefore offer a one year comfort policy.  Within this policy, you may re-select another mattress one time only within the first year of purchase.  You are responsible for the following:  25% of the less expensive mattress only price, any applicable transportation costs and any applicable retail up-charges (if you re-select a more expensive mattress).  In other words, this policy allows you to get a brand new mattress for only 25% of the cost.  We cover the other 75%.  Your existing mattress can be donated to a 501(c)(3) charity with proof of donation to allow someone to benefit from this situation.  If you have any other questions or concerns, please call our Orlando factory at 407-673-3040 and we will be happy to help you.