- Report: #1303048
Complaint Review: Our Campus Market - Internet
Reported By:
Should Have Known Better -
Elgin, Illinois, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Our Campus Market
Internet, USA
Web:
http://www.ocm.com/
Categories:
Business Rating:
(0)
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Our Campus Market Son never received his package, terrible customer service
I received a solication from them for baskets of food items to send to your student for finals. I paid, rewceived an email the order shipped and another email was sent to my son that his package was delivered to his dorm.
Well, it was never delivered to him. I provided OCM with his dorm and room number on the order form. When i tried asking for help, I was pretty much told it was delivered and it was no longer their problem and I needed to track it down on camp;us. What a sham, what a joke.
So I am out the money and no package for my son.
Run from these people, they are awful.
1 Updates & Rebuttals
Julina
Chambersburg,Pennsylvania,
United States
Customer Service
#2UPDATE Employee
Wed, January 24, 2018
We apologize that your care package was not delivered to your student as expected. We stand by our products and would like to make this situation right. If you provide your order number we can send a new care package to your student free of charge. We apologize for the inadequate customer service that you received last year and we would like to resolve this issue.
Sincerely,
OCM Customer Service
