Justigurrl
not given,#2UPDATE EX-employee responds
Sun, February 05, 2012
Hello, I worked higher up in this company for "quite some time." And yes, the person with whom you dealt had terrible customer service skills, as do some in this company. But there are still many who are great employees. It is a shame these bad ones - who really stand out - are ignored so often by management. And they are. What I want to say is this. There are many many customers who do, in fact, flat out lie in order to get things for free or replacements for things that they, through their own negligence, lost or broke. Sorry, but it happens often, and these losses just cannot be absorbed by the dealership. If you understood it from their side you would see that it would be an absolute business killer considering all of the other business losses that dealerships do and have suffered, especially in this economy.
But let me get off that soapbox. You were treated horribly and that should have never happened. In the FUTURE, you and everyone else, take this ONE PIECE OF ADVICE ALWAYS to protect yourself - READY?
GET IT IN WRITING!!!!!! Dealerships use what they call an I.O.U. or WE OWE YOU or something like that. Have that in your grubby little hand before you ever leave. In fact, ANYTHING that ANY SALESMAN or MANAGER or FINANCE PERSON TELLS YOU should ALSO BE IN WRITING!!!!
I can't tell you how many times (gazillions!) I heard the complaints of "I WAS TOLD" -- yet -- guess what?
Folks, learning the hard way is okay. As long as ya learn.
Namaste.
(BTW, did you know those keys cost over $100???)
Reet25
Bowie,#3Author of original report
Thu, September 13, 2007
I just wanted to make a correction to the service managers name it is Mr. Carroll not Campbell.