Marketingatpalmercash
Boise,#2UPDATE Employee
Wed, July 16, 2008
Let me first say that I am sorry for your experience with our company. We continually strive to better our customer service and meet our customers needs. In your specific case, our customer service representative was no longer with the company and we had people from our shipping department filling in as best they could until we found a suitable replacement. I am sorry that your complaint was not handled properly or in the manner you wished. We try to address every individual customer service complaint and assure that the error doesn't happen again and we will address this specific complaint as well. In regards to your son not receiving the items, most likely this was due to an item in your order running out of stock that day. You should have been notified via email of the item or items being placed on backorder. If not, again I apologize. I can assure you though we are not out to rip-off our customers, we are not a scam company. Our customers are very important to us, we make customer service a top priority at our company and once in a while, we have a customer who has a bad experience. When that happens, our policy is to make up for that error as best we can.