Complaint Review: Pancho's Mexican Buffet - Mesquite Texas

 A service charge may not be legal in TX. But a processing fee is. Yes its 49 cents. And yes I guess you COULD be butthurt over the fact that YOU have to pay the service fee because thats the form of payment YOU chose. But lets be a little realistic here buddy. The 49 cents YOU are paying because YOU chose to use debit. If you are expecting them to eat the costs then youre not only stupid but HIGHLY unrealistic. I work in a retail store and I can tell you that no matter what the item sold is, if they use a credit/debit card, I am the one who has to eat the fee. roughly 44 cents everytime. Now drill down and grab your calculator. Imagine that roughly 80% of the customer base out there uses credit/debit. Lets use some rough guesses on a ticket count.

So lets use a 50 ticket out of 70 ticket. 50 tickets at .49 per ticket. is $24.50 per day. Now times that by 7 then times that by 52. Thats roughly $8900 that business has to pay per year because customer such as you wish to use credit/debit. Now dont you think that the .49 cents you  had to pay PALES in signifigance when you really look at it.

Last year the credit companies raised the rate they can charge per credit/debit transactions. Businesses are in business to MAKE MONEY. What you are suggesting is that they eat the cost because you are too lazy to get and use cash. You talk about integrity fairness ect ect. Yet you think its perfectly alright that they get screwed over for your descion.

Its not that your stupid, just uninformed. Its no different then using a off-bank ATM. They can charge you up to $5.00 for your transaction. In this instance, you get to eat the cost of the choice you have made in how you wish to make your purchase.

Now step back once more and examine the whole picture. Imagine how that lose affects people payroll. If businesses have to eat the costs they can not pay their own employees extra. No raises. No bonuses. When you wrap it all up and look at it, you having to pay .49 cents IS fair.

I guess my mistake here is believing in integrity at ALL levels. No merchant, regardless of amount, should be able to take advantage of consumers.  That is my complaint, NOT the 49 cents. I am very aware of credit card fees to merchants, I own 2 businesses, which is why I used a check card and not a reward credit card which is the most expensive method for a merchant.  I guess I am an idiot  for believing in honesty in business and an even bigger idiot for believing anubody else cares about it.

First on the "by the legal definition" side it does appear that Texas has banned Service Fees on Credit Cards and Debit Cards.  So if this is the case then yes they MAY have violated the law(I haven't seen the text of the law and don't know the exact circumstances so I can not say for sure) so you need to report them..to the State and if the did the State will take care of it.

But even with this there is the "logical" side that says..Seriously...First off this "no service fee" is just playing with semantics.  That is it is not illegal for a company to give a discount for cash but they can't charge a service fee.  In the end the credit card customer is still paying more. 

Next, you do realize that companies that don't charge a fee or give discounts for cash aren't just "eating" the service fee they have to pay...they just raise their prices across the board where EVERYONE pays more.  Same goes for taxes...but that is a discussion left for another day.  

Then in the end it is a freekin' $0.49...not enough for me to claim a RipOff and not enough for me to stop going to an establishment.

Oh and no I do not work for this resturant.

 49 cents??? Hell I will send you the 49 cents! I had clue that Panchos were even operating anymore. Try spending 3 grand on something like I am then come back and b***h about it.  Your report is more than pathetic - maybe Brian Loncar will take your case.

 This is not about 49 cents.  It is about a company taking advantage of consumers and basically stealing from them.  It is about ethics and principal and if you can't understand that it's a shame.

 FORTY NINE CENTS and you have a fit and fall in it...chill out.