- Report: #479219
Complaint Review: Pareto Logic/ RegCure - Victoria British Columbia
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Pareto Logic/ RegCure
1827 Fort Street Victoria, V8R1J6 British Columbia, Canada
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Pareto Logic - Regcure Pc Optimizer paying for download not ordered or used Victoria British Columbia
I found a program on my computer which I do not recall ever seeing, " Regcure". It said free download (to repair computer problems/ performance.)
I then found that it was a computer performance enhancement/repair. I downloaded it only to find it was not free as it charges to "fix" the errors it finds. After reading it I thought I was getting 5 different downloads for $39.00. so went ahead. They gave me 5 #'s( licenses) to use. After the first one called RegCure PC Optimizer, scan, it found over one thousand errors then "fixed" some. On an immediate second scan, it kept finding more. I found it weird that it does this in seconds and then also charged me for a second download called Data Recovery Pro - which I never agreed to, for another $9.97.My total then came to $49, not $39.
When I tried to undo or cancel I could not get in touch and there is no phone # provided. Email is impossible as you can't get to their site except to purchase. I also read that my order, or download expires 2 days later ( Aug. 13) and I had not even downloaded anything except the supposedly free one. Makes me believe that I am being charged regardless, and only had 2 days to get the service downloaded. What then? It disappears leaving me with no recourse?
Those other 4 licenses or numbers are all extras not part of the fee as I thought.
I got even more upset when I saw that it might b a scam or ripoff and I could not retract anything or get in contact with that company. My next move will be to contact my CC company about the charge or charges.
Also when I tried to print all the original pages as I went along at the beginning, it only printed the first one, and the others were colored but blank. I have no problem with my printer.
I hope this helps someone else avoid the trap of false advertising and paying for something you don't get or benefit from..
1 Updates & Rebuttals
Pareto rep
Victoria,British Columbia,
Canada
RegCure Purchase
#2
Tue, August 18, 2009
Hello Forest
We sincerely regret to hear of the difficulties that you have
experienced with your Paretologic purchase and we would welcome the opportunity
to work with you to resolve this matter to your satisfaction.
For further
assistance, please send an email describing your issue in as much detail as you
are comfortable, as well as including your order number, name of the Paretologic
product purchased and your license key if at all possible to
[email protected] Our highly skilled technical team will be delighted
to assist you.
We look forward to hearing from you and appreciate the
opportunity to be of service to you.
Kindest
Regards
Laura
Paretologic Liaison
