Complaint Review: Patrick Connolly - Thousand Oaks California

Our giftbasket company has been operating since 2000 without no fraud.. We work closely with American Express, Visa and Mastercard on regular basis. Just about a few months ago we were getting orders but the credit cards were stolen right away we contacted local and federal authories and with the IP address for (4) people were arrested. Our firm has pressed charges against the 4 suspects and they are now being charged with Identitify theft. Our website tracks all potential customers looking at website/purchasing we also have retired officers who have joined our firm. Your credit card information is safe with our firm... we don't charge you for things you have not purchased and since 2006 we are offering FREE Shipping so we don't have the same mistake of "picking wrong method of shipping". Also the credit card company (for your information) for Patrick Connolly asked for all the documents from us... it took them 3 weeks to get back to us and we were rewarded the amount based on testimonials from the courier company and the billing information at hand. We have learned from our mistake it takes a error so (what people would call small) we call it a big error from both parties... Make no mistake FREE SHIPPING is FREE SHIPPING and you will not be charged SHIPPING..

Patrick, I will address you properly once and for all. Lovable Gift Baskets has no association with the two companies you mention. I don't know where you get that information but it is "totally wrong" and I ask you to do a comment on this situation at hand or shut up! I am in no way married with no one (I don't know where you got that information) and I am 37 years old (not 34 you idiot). For your information I went to school in Toronto if you need more information patrick please don't hesitate to contact my team at [email protected] Get a life and leave my company alone. and STOP making fake accounts on the website and try to crash our website you idiot! ****************** for the record. Patrick Connolly ordered a giftbasket for his daughter on 10/11/2006 (the customer ordered a United States Gift Basket) at the time we were not offering Free Ground Shipping. At the Time Mr. Connolly picked USPS Surface Post is 7-10 business days (and on our website when picking USPS it says in red bold letter (not available in Canada). On October 13th we emailed him at the aol.com address and told him "On shipping there is a problem the computer quoted you $48.25 USD for both items. UPS charges us for 7-10 business days the following for the two (2) items $58.62USD will await for your email back for the next 4 hours. (we couldn't send it out the next day due to this problem) . In the email also we stated we have left you messages on your voice mail (home) telling you of the charges if we don't receive conformation we will ship it out with your new amount. Please contact us back at the phone number provided well I told the staff to wait 6 hours (maybe my mistake). Well we decided to send them out and yesterday I called his home and his wife answered the phone saying, My daughter never received the order and that she thought we were canadians. I mentioned to her your husband picked USPS and USPS is not In Canada, I tried to give her $5.00 off on her next order or ship her out a giftbasket for her self FREE OF CHARGE to her. I also mentioned to her that the shipping he picked was for 7-10 working days she goes well it doesn't help me because our daughters birthday was on October 17th I explained to her again that he picked that shipping and she said I will tell my husband to contact mastercard and tell them you are fraud and that we want the money back. I was polite and told her we have all the information on when he came onto the site and ordered the giftbaskets so if she wants she can contact Mastercard and we will provide all the information to Mastercard for them to see we are right. I also explained under shipping & returns it states the following: RETURNS: In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will have added to the customers bill and the customer will be charged a 28% restocking fee. Shipping charges usually consist of shipping to recipient, shipping back to our address we provide to you once you call in. She said you think Mastercard will see your side, I said yes they will because we have nothing to hide & I also told her that USPS still has til the 27th of October to deliver to her daughter that is In Toronto she said no I wanted it for that day. I said we are sorry but you didn't specify that on the website order form and for the price your husband selected we would be able to even except the order she told me to FU@@ OFF and hung up the phone. I contacted MasterCard right away (and they asked me to please send the transcript of the ordered he asked for) I printed it out and sent it to them via fax (to the attention of the person). Mastercard contacted me back the next day at 3:30 pm and told me and I qoute "clearly the customer made the mistake" please keep all your paper work in case we need it again and told me not to worry. I also contacted UPS by email and told them to please send me the transcript of there policy and shipping terms . Mastercard in the end make a investigation took 6 months but we were granted our money. Lovable Gift Baskets now offers both Canadian and American Gift Baskets we have learned from that mistake and the next day started offering FREE Ground Shipping only. Lovable Gift Baskets is in no way associated with any other company. Our firm is owned by 29703213 Canada Inc. Regards, Sandro

Dear Patrick, This issue was resolved and the matter was done with (about 7 months) ago the customer was told by the credit card company never to do what he did. Our company charged him what ever UPS charged us not a dime more or less!!! And now you come up with Stupid Charges that don;t even make any point... I think you have some dreams of Sandro Benitez and once again you idiot we are not owned by those companies GET A LIFE!!!!

Hey Partick, Use your real name (for the records we all know who you are) because you said you would report us. Take some notes and sit down my good friend LOL Lovable Gift Baskets is in no way connected with the company you mention. As for you slandering me keep it up because all I need is my legal departement to send a letter to RIPOFF and the information is mine *big smile* I will decide your faith by this Monday and will decide if you are worth my time and money .... Sandro

wow patrick get your stories straight (first of all get a life) besides ours ... not our fault you didn't want to pay for the giftbasket and then you tried to get your credit card to say (you didn't order it) when we had your credit card on file.. as for you attacking our president it shows what respect you have for people.. Our firm is not there to scam no one actually we offer free ground shipping now... Active Maintenance Service and Active Supplies what you just mentioned has nothing to do with us what so ever .... I don't know where you get your info from but they have nothing to do with us...

Here is some information on this scam company. They operate many sites including lovablegiftbaskets.com activemaintenanceservice.com and activesupplies.ca Here is some information regarding the masterminds of this scheme Sandro Benitez is the so called president, he sure seems to like to try to make more out of himself than he really is. He is married to Carla who is by the way 14 years younger than him! At 34yrs old, he got himself a 20yr old! That should tell you something about this guy. He has a high school education and graduated from Pierrefonds Comprehensive High school class of 88. Here is some more info that might help: Notice all the different addresses that they use! Obviously hiding from someone. DONT LET THEM GET AWAY WITH IT ANYMORE! Registrant: Carla Benitez Active Corp 845 United Nations Plaza New York, NY 10017 US Registrar: NameSecure.com Domain: ACTIVEMAINTENANCESERVICE.COM Created on 10-10-2000 Expires on 10-10-2008 Administrative Contact: Carla Benitez Phone: 888-339-0408 E-mail: [email protected] Technical Contact: Majid Hashemi Phone: 416-410-6454 E-mail: [email protected] +++++++++++++++++++++++++++++++++++++ Registrant Contact: Lovable Gift Baskets International Sandro Benitez ([email protected]) +1.8883390408 Fax: 1733 N Kingshighway, Rear Building, Cape Girardeau, MT 63701 US Administrative Contact: Lovable Gift Baskets International Sandro Benitez ([email protected]) +1.8883390408 Fax: 1733 N Kingshighway, Rear Building, Cape Girardeau, MT 63701 US Technical Contact: Lovable Gift Baskets International Sandro Benitez ([email protected]) +1.8883390408 Fax: 1733 N Kingshighway, Rear Building, Cape Girardeau, MT 63701 US +++++++++++++++++++++++++++++++ Here is some additional contact info: 189 Parkdale Avenue North Hamitlon, Ontario L8H 5X3, Canada 1.866.614.9807 905.543.0470 1400 Sauv West #256 Montral, Qubec Canada H4N 1C5 Tel: (514) 832-0011 1-866-347-2334 Fax: (514) 832-0712 156 Parkdale Avenue North Hamilton, Ontario Canada L8H 5X2 Tel: 416-736-6833 1-866-347-2334 4400 Queen Street Unit 5 Niagra Falls, Ontario Canada L2E 2L3 Tel: 416-736-6833 1-866-347-2334 3701 Chesswood Drive Unit 326 Toronto Ontario Canada M3J 2P6 Tel: 416-736-6833 1-866-347-2334 (905) 574-3088/ 1-888-339-0408 lovablegiftbaskets.com activemaintenanceservice.com activesupplies.ca are just some of their domains. GOTO THE FOLLOWING SITES AND REPORT THEM! http://www.recol.ca/ www.vaonline.org/fraud.html www.bbb.org and REPORT THEM!!!! I hope this helps.

I suggest that Robert gets a life...not our fault he works for someone LOL

I suggest that Robert gets a life...not our fault he works for someone LOL

I suggest that Robert gets a life...not our fault he works for someone LOL

I suggest that Robert gets a life...not our fault he works for someone LOL

Dear Robert Without Prejudice Its seems you have some serious issues with my company, I suggest that you concentrate on your own business and not focus on someone elses business. Like I have told you do you "understand english" the price from USPS was for a shipping in USA not for a Canadian address. And what does the Ontario Police have to do with this??? please do explain to me what they have to do with this. We are in a free country and we can report anyone. I also have reported the member to the BBB online so there smile buddy :)

Robert want a cookie and a coffee? It sure seems you have enough time to be writting stuff about Carlo (learn how to type) her name is CARLA .. 2nd of all I have ordered from them before and now they offer FREE SHIPPING and what is it to you what they do for there shipping. The guy ordered a giftbasket from USA and wanted to pay USA shipping rates (ummm that doesn't work for anyone) would you work for free ??? I don't think so ... As for them reporting them "its a free country" and they can do what ever they want..

What would you do if you ordered something at an agreed price and then later found out you were charge $10.60 "extra." Yes this report is old. It popped up new because of the first rebuttal and I followed that. It's about ethics Patrick - they don't seem to have them. Check their website yourself and then ask yourself if this is a business you would order from. I know very well that their site is "broken." Carlo repeated the parse error I posted in one of my rebuttles. I happen to know how to fix such problems because I happen to be a self employed computer consultant. Their website has numerous "red flags" that a prudent internet shopper should use caution. It seems to me that their 'money maker' is the shipping/handling charges. You cannot even order more than 1 basket per order. If you want to order 3 baskets, that has to be 3 seperate orders, which means 3 seperate charges and 3 opportunities to have a "postal code error" and raise the shipping charges. Would you like that to happen to you. NO REPUTABLE BUSNESS ever charges a customer more than the agreed price without confirming the new higher price with the customer - they did. And, I don't believe for a minute that Master Card would let the additional higher price go through KNOWING that the customer did NOT agree to higher price. I'm also flabbergasted that Carla even made such a report. Shees, theres a problem with a transaction such as this and the customer got angry over it - so would I and I think you would have too. I've had a couple customers give me a bad checks, but I don't post a ROR about them. There are other methods for me to get a remedy, which I used, but this isn't one of them. Who wants to do business with a company that raises the price, charges you the higher price without your consent, contacts the credit company to "explain the charge" before you know about, and then bad mouths you the customer on the internet when you state you think they are a fraud? I've delt with Master Cared for 3 decades - I don't believe MC would let a charge go thru KNOWING THAT THE CHARGE WAS HIGHER THANT THE CUSTOMER AUTHORIZED. They can dance around the ethics issue all they want. Nowhere have they indicated that perhaps this was a "bad busness decision" on their part and that in the future they will ALWAYS get the customer's authorization for any price increase.

Okay here is some comments for both parties: 1. Robert you have alot of time on your hands to be writting emailes on behalf of the dead beat customer, notice the date in question 10/21/2006 6:50:34 AM you serious have some head issues. 2. As for you Robert once again saying that the shipping & Returns of there website is not done properly did you ever think maybe there is problem with it. 3. For the staff of Lovable Gift Baskets if Mastercard would have found you in fault they would have charged you. In the near future if you have a problem with a customer report them to BBB online ... I hope this helped you in your quest, Patrick United We Stand USA!!!!

Oh Robert you are the only one comming after us (oh no you went under whois) my god man you scare us LOL

Oh Robert you are the only one comming after us (oh no you went under whois) my god man you scare us LOL

Oh Robert you are the only one comming after us (oh no you went under whois) my god man you scare us LOL

Robert please give it a break its been almost 8 months you are starting to sound like a broken record. And no Active Maintenance Service goes under another holding company so thats why you don't find them listed. Oh and another thing we are working on the shipping and returns there is a error on the site did you know how to read or are you a slow Parse error: syntax error, unexpected T_STRING in /home/lovagbas/public_html/includes/languages/english/shipping.php on line 69 as for us doing any fraud we welcome Mastercard/Visa or Amex to contact us we welcome these credit cards to contact us

Robert please give it a break its been almost 8 months you are starting to sound like a broken record. And no Active Maintenance Service goes under another holding company so thats why you don't find them listed. Oh and another thing we are working on the shipping and returns there is a error on the site did you know how to read or are you a slow Parse error: syntax error, unexpected T_STRING in /home/lovagbas/public_html/includes/languages/english/shipping.php on line 69 as for us doing any fraud we welcome Mastercard/Visa or Amex to contact us we welcome these credit cards to contact us

If you've had problems with these folks, such as unauthorized charges to your credit card or charges to your credit card that were HIGHER than agreed or stated prices on their website - call the Ontario Provincial Police at 1-888-310-1122. Loveable Gift Baskets International is in Mississagua, Ontario so you need to report any suspected fraud to the OPP - their telephone number is toll free.

An ethical business would have contacted the customer before processing a charge that was more than the agreed prices. You folks didn't do that. The customer makes a mistake with the zip code/postal code and now you hint that the customer was trying to commit a fraud? You should have confirmed the additional costs with the customer or cancelled the order - it's that simple. Keep it up! You folks are showing the world how you do business. Oh, how about the fortune 500 company? I check the Fortune 500 lists and guess what? Active Maintenance Services isn't on the list! Neither is Active Corp. So much for you folks being honest. Now that's 2 areas of character that need honing - raising prices without the customer's concent and honesty. Yup, you guys "stand behind" alright, if you get my drift. Let's address another few issues, shall we - Your website: 1. "Shipping and Returns" link is broken. Instead of getting shipping costs, return policy and such, here's what I get: Parse error: syntax error, unexpected T_STRING in /home/lovagbas/public_html/includes/languages/english/shipping.php on line 69 2. "Privacy Notice": Lovable Gift Baskets a Division of Active Maintenance Service is committed to protecting your privacy. We use the information we collect from you to process orders and to provide a more personalized shopping experience. - Not much there. Nice, vague "more personalized shopping experience". Can do most anything you want with collected data. 3. "Condition of Use": blank, nothing, no policy / information presented... - no surprise here. 4. "Contact Us" Form to send email, a support email address, and a telephone number. - No where on your website is there an address to send a certified letter - how convenient. For this reason alone, I would recommend people stay away from this business. But hey, all is not lost. Here's some additional information from the domain registration should someone need to WRITE to you folks with a problem: Registrant Contact: Lovable Gift Baskets International Sandro Benitez ([email protected]) +1.8883390408 1210 Midway BLVD Suite 16 Mississuaga, ONTARIO L5T 2B8 CA Administrative Contact: Lovable Gift Baskets Carla Benitez ([email protected]) +1.8883390408 1210 Midway Blvd Suite 15 Mississauga, Ontario L5T 2B8 CA Hosting Servers: Easy CGI Organization Easy CGI ([email protected]) +1.9195527348 2701 Kipling Road Fuquay-Varina, NC 27526 USA NOW folks know who to write to if they have a problem with you folks! Now folks know what LEGAL jursidictions to contact when they have a problem with you folks! Have a nice day!

For the person that says "silent partner" I am the President/CEO of Active Maintenance Service International. My firm is the company that owns the gift basket company and I stand behind all my employees. Fraud is Fraud and it was dealt with by Mastercard, My employees were advised by my marketing firm to contact Mastercard and Mastercard called our company and we gave them of the exact print out of his information by fax (after confirming that it was really mastercard that called). Mastercard advised the customer(s) involved of there intent to get a FREE GIFT BASKET and that they clearly violated our terms of our policy .

For the person that says "silent partner" I am the President/CEO of Active Maintenance Service International. My firm is the company that owns the gift basket company and I stand behind all my employees. Fraud is Fraud and it was dealt with by Mastercard, My employees were advised by my marketing firm to contact Mastercard and Mastercard called our company and we gave them of the exact print out of his information by fax (after confirming that it was really mastercard that called). Mastercard advised the customer(s) involved of there intent to get a FREE GIFT BASKET and that they clearly violated our terms of our policy .

For the person that says "silent partner" I am the President/CEO of Active Maintenance Service International. My firm is the company that owns the gift basket company and I stand behind all my employees. Fraud is Fraud and it was dealt with by Mastercard, My employees were advised by my marketing firm to contact Mastercard and Mastercard called our company and we gave them of the exact print out of his information by fax (after confirming that it was really mastercard that called). Mastercard advised the customer(s) involved of there intent to get a FREE GIFT BASKET and that they clearly violated our terms of our policy .

For the person that says "silent partner" I am the President/CEO of Active Maintenance Service International. My firm is the company that owns the gift basket company and I stand behind all my employees. Fraud is Fraud and it was dealt with by Mastercard, My employees were advised by my marketing firm to contact Mastercard and Mastercard called our company and we gave them of the exact print out of his information by fax (after confirming that it was really mastercard that called). Mastercard advised the customer(s) involved of there intent to get a FREE GIFT BASKET and that they clearly violated our terms of our policy .

actually Mastercard did contact us, we gave them the information he submited into our system (they told us to print it off) and it clearly said Toronto he put a zipcode instead. Mastercard said that there are people always trying to fool the system and what was good about us we contacted Mastercard before he did so they were aware of the problem in hand. They advised the customer in writting that they made the mistake and told them that next time they should be honnest and willing to pay for shipping instead of putting a zipcode instead of a postal code.

WHY the shipping charge was higher is not the issue. You charging a HIGHER than agreed (or authorized) amount IS THE ISSUE. If MC refuses to reverse charge the additional amount, Carla should make a print of this report to prove that you charged her CC a HIGHER than agreed amount and resubmit her request for an adjustment. WHY is not the issue here - it's what you did. This is a very poor business practice by you, and here in NY State it could now (thank to your rebuttal) be considered a deliberate unauthorized charge. Be very careful in the future. If you cannot contact the customer then DO NOT process the charge. It's better to lose a sale than to EARN the reputation you're getting here. Your business ethics need honing. You've told the world, through your post here, exactly HOW you do business. Your are so desperate to sell, that you don't do the right thing and let the customer decide to pay the additional charges or cancel the order. Very respectable of you - NOT! Don't be surprised if you find yourself in a "sales slump." P.S as to the fortune 500 company that "Owns you." Why don't you post the name and contact info for this "silent partner" of yours? I have no doubt, that if they saw this report, they would advise you the same as I have. NEVER, EVER process a charge for more than the agreed amount without verifying the additional cost with the customer - in other words, my ethically challenged friend, you offer the customer to either agree to the increase or CANCEL the order. You chose the side of greed and very little ethics. What's more troubling (and telling about your character - or lack of it) is that you attempt to talk around the ethics issue. You don't seem to think you did anything wrong. I hope MC reverse charges the $10.60 something. You deserve it.

First of all the USPS price he tried to add was him home address, the only problem our system indicated it was in Toronto ... this is why the price was much higher because it was going to Canada ... And no he is the IDIOT that tried to scam us thank god our fortune 500 company that own us

First of all the USPS price he tried to add was him home address, the only problem our system indicated it was in Toronto ... this is why the price was much higher because it was going to Canada ... And no he is the IDIOT that tried to scam us thank god our fortune 500 company that own us

First of all the USPS price he tried to add was him home address, the only problem our system indicated it was in Toronto ... this is why the price was much higher because it was going to Canada ... And no he is the IDIOT that tried to scam us thank god our fortune 500 company that own us

First of all the USPS price he tried to add was him home address, the only problem our system indicated it was in Toronto ... this is why the price was much higher because it was going to Canada ... And no he is the IDIOT that tried to scam us thank god our fortune 500 company that own us

I am self employed and I would never do what you did. You raise the price by $10.50 and ship the item without the customer agreeing to the price increase and then you wonder why the customer thinks you're a fraud? Despicable business practice! In some jurisdictions, this might very well be considered fraud. I predict MC is going to reverse the charge. Your own post here proves you did not have authorization for the additional $10.50. FYI, if you get too many customer chargebacks, most credit card companies will drop you from accepting their card! If you were smart (if not ethical) you would have realized that it's better for you to simply absorb the $10.50 yourself rather than post this report. Be assured that I and everyone I know will not order anything from you! I agree with the other consumer comment - your shipping charges are indeed very high.

My advice is to NEVER ship out anything before you get the customer's approval if the amount goes up. It's not your customer's fault that your website messed up the shipping charges. He agreed to the shipping charges that were posted before he submitted his order. Legally, he doesn't have to pay you the additional money because he didn't authorize it. I realize you wanted to not lose the sale, but believe me, it's better to lose the sale than to have to fight a chargeback. While these people seem unreasonable and not very pleasant, they really shouldn't be charged more than what was quoted or was agreed upon if the price changed. Think of yourself as a consumer. Say you bought a widget for 20.00 and the shipping charge was 8.00. You say okay, and hit submit. You agreed to pay 28.00. Now you go out of town. The widget company emails and calls you to tell you there's been a mistake and the shipping is really 18.00, but you are not there to respond. So they just decide to charge your card 38.00. You wouldn't have dreamed of paying 38.00 for your widget if you knew upfront and would not have placed that order. Wouldn't you be aggravated? I'd be livid. Also, to be perfectly honest unless these baskets were huge, your shipping charge of almost 30.00 per basket is outrageous, unless there were humongous sized baskets. Even 25.00 per basket is very high. We normally charge about 10-12 dollars via UPS Ground for an average size basket. You had to be making a hefty profit on the shipping as it is, and I wouldn't have dreamed of tacking on that additional 10.00 regardless if there was a screwup on your website. Just my opinion.