- Report: #1334971
Complaint Review: Paypal - Nationwide
Reported By:
Jeff R -
Antioch, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Paypal
Nationwide, USA
Web:
www.paypal.com
Categories:
Business Rating:
(0)
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Paypal www.paypal.com Withouth authorization removed $1500 from my account in less than a week Nationwide
Over the past week paypal has removed $1500 from my account without my authorization.
1st instance: 10/20 Paypal Transfered $603.00 from my account: Called in, paypal customer service said they had a gltich where they paid a vendor that I asked them to pay and then put the money back into my account. They said the glitch was fixed and would never happen again. They also thanked me for my 10 years of service with them and mentioned my account was in excellent standing (time on hold 1.75 hours)
2nd instance: 10/21 Paypal Transfered 3 transaction from my account totaling $374.60: Called in, paypal customer service said they're not sure what happened, but they apologized again and refunded $200 of the $342. back into my account within 15 minutes time. Said again they had a gltich, and that it would for sure not happen again (time on hold 2.25 hours)
3rd instance: 10/25 Paypal Transfered $482.50 from my account: Called in, paypal customer service after 1.25 hours transfered me to a man who called himself "The Front Line". While constantly interrupting me and talking over me while I was trying to explain my position, and to bullet point his statements:
"There was never a glitch"
"This is your fault, you should've been watching your balance"
"If customer service told you Paypal had an issue they were lying to you"
I then asked if me being a customer in excellent standing meant anything, after I said I would work with them on the balance if they could prove they were real and he mentioned he couldn't help me.
I asked him if Paypal didn't have an issue, why was my balance on paypal.com wrong? He said he cannot guarantee that the balance on the paypal site is right or wrong, i then asked what all those fee's are I pay on EVERY paypal transaction are for if its not for making sure my money is secure. He stated "WE ARE NOT YOUR BOOK-KEEPER"
SO HE DIDN'T CARE I WAS A LOYAL CUSTOMER IN EXCELLENT STANDING FOR 10 YEARS
HE SAID IT WAS MY FAULT
So there you go, Paypal lied, cheated and STOLE money from me. And MR. FRONT LINE said he didn't really give a s**t what I thought.
PAYPAL TOOK MONEY FROM ME WITHOUT MY AUTHORIZATION AND DIDN'T CARE WHAT I THOUGHT ABOUT IT. 10 YEAR CUSTOMER IN EXCELENT STANDING AND THEY FKD ME!
