- Report: #1077204
Complaint Review: PayPal - San Jose California
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Author Confirmed
Why?
PayPal
2211 North First Street San Jose, 95131 California, USA
Phone:
1-888-221-1161
Web:
PayPal.com
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PayPal PayPal.com Predatory violators evasive abusive nonresponsive TOS greedy profiteers borderline ciminal San Jose California
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This is the second time PayPal.com has done this to me. I suspect they are doing the same thing to millions of users around the world. I opened a new PayPal account and sent funds to it from an existing PayPal account. The new account was immediately seized by PayPal corporate and I was notified that my account was "limited" until I provided requested documents. This action allowed PayPal to seize my funds, preventing me from doing business on eBay and even stopping me from closing the new account. The thousands of dollars I put into that account has been stuck in limbo now for 20 days. Even though I provided the necessary documents (drivers license, passport, bank statements, etc. in a timely manner, and PayPal acknowledged that I fulfilled all requirements for the limited freeze to be lifted, they continue to hold my account and my money hostage. They have ingored 13 emails I have sent them over the last 2 weeks, voilating their stated policy of answering concerns within 24 - 72 hours and violating their own TOS. Imagine if PayPal is doing this on a global scale, picking cash heavy accounts then seizing and holding the funds illegitimently, interest they are earning on our money may amount to millions of dollars a year! I wonder if the federal government is aware of this deceptive, predatory and borderline illegal practice of holding consumer funds hostage well after their right to? If your funds have been held hostage, please add a comment here. I smell a possiblity of a class action suit arising from this abuse.
3 Updates & Rebuttals
Tyg
Pahrump,Nevada,
And I smell protection....
#2General Comment
Tue, August 20, 2013
All I see is PayPal responding to a possible fraud attempt. See all they see is a new account being opened up and money from an existing account going into it. They have no clue if it is actually the account holder moving money or someone got your paypal information and was trying to steal from you. The money is on hold thats all. This way, if someone DID get ahold of your paypal account you wouldnt be out the thousands of dollars you are claiming is being held. I would think you could appreciate the fact that they are attempting to protect you from fraud and theft. But then again common sense truly is a super power so maybe not.
MochaG
Springfield,You are missing the special case
#3Consumer Comment
Tue, August 20, 2013
I am sorry to hear that your account has been frozen. I could understand why PayPal has done this. It is to prevent fraudulent money transfer. You said you just opened an account, and then transfer over $1,000 fund from another account to the new account. It could be viewed as fraudulent. Imagine someone got the money illegally and move the money from one account to the other. The case may only be tied to the account which directly receives the money but not the one which is transferred into. The prevention includes any false negative cases, so those legitimate users (including you) will have to endure.
However, I agree with you on the respond time length. They should at least be in touch with you on the issue rather than let it go this long. It is unacceptable.
Michael
Jacksonville,Florida,
Proof that this claim is true!
#4Author of original report
Tue, August 20, 2013
Below is video of an actual PayPal account this is being held ransom by PayPal right now.
