- Report: #1255107
Complaint Review: PeopleFinders.com - Internet
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Author Not Confirmed
Why?
PeopleFinders.com
Internet, USA
Phone:
800-718-8997
Web:
PeopleFinders.com
Categories:
Business Rating:
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PeopleFinders.com Deceptive billing and business practices, additionally provided useless or incorrect information/Rude Customer Service Akron, Ohio Internet
Site lists 2 options for use. The first is a one time charge of .95. The second is a monthly use option for $24.95 per month. What is not clearly stated is that if you sign up for the one time use option, if you do not cancel the subscription within 3 days, you are automatically signed up for the monthly option, and charged 24.95.
In my case, the information that I recieved was either wrong or incorrect, and could not be used. When I realized that I had been charged 24.95, I called the customer service number to speak to a representative, I was simply told that I had agreed to the terms of service, and that it was a non-refundable 24.95 fee. When I told her I would like to speak to a supervisor, the representative (without another word) simply transferred me to a voicemail system, which asked me to leave my appropriate information. I did so, and the next day recieved what is obviously a form email response stating that I had agreed to the service and the charge was non-refundable, but that my account had been cancelled, and I was welcome to use the service until the next billing cycle.
Not only are these unethical business practices meant to trick subscribers into unwanted memberships and fees, the customer service is completely unprofessional and rude; my request to speak to a supervisor was met with a form email response, clearly they have no intention of actually servicing anyone.
