I used the service once, and then did not realize that they were continuing to bill me 19.95 per month (for nothing - I never used it again). Finally woke up to the charges, and they stated that they could only refund two months worth. I pressed, and then they said three. I pressed some more and asked politely for a supervisor. After being connected, the supervisor stated that she could only refund one more month of the service (four total months). I guess that is better than nothing. Now I AM monitoring to see if i am getting the refunds...... Be very careful with these folks.