Pikto
Toronto,#2UPDATE Employee
Wed, April 07, 2010
Hello
With reference to your posting on this website, I would like to offer our sincere apology for the experience you had here at Pikto and any inconvenience this may have caused. We take great pride in customer satisfaction and the quality of our products and welcome all criticism in hope of improving our services in the future. As a manager here, I would like to offer my assistance in resolving this problem immediately and hopefully regain your trust as our customer. Should you be interested in speaking to me directly, I am available during business hours Monday to Friday.
As you did not disclose your name or order particulars, it is much harder to fully investigate this error . I encourage you to to provide me with these details in hope of full investigation and ensuring this type of mistake does not re-occur.
I will look forward to your correspondence and again our sincere apology.
Jana