Keisha
#2Author of original report
Thu, April 04, 2013
Unfortunately, this website will not let me remove a posting so I am updating it. I just spoke with area rep, Ted, for Planet Beach. He informed me that Chris is not the owner of the franchise and that the franchise owner would give a full refund.
He also apologized for Chris's behavior and attitude as I should have been given his contact information which I was not. It took me sending a message to the Planet Beach FB fanpage administrator to get to him as Chris refused to give me his contact info. This has been resolved amicably by finally being able to reach the owner and I thank Ted for his immediate response.
If you have a problem with Planet Beach, please ask for the Area Rep and also please contact their corporate office.