Jimbo831
Lawrence,#2UPDATE Employee
Thu, August 09, 2007
I understand your position John and I know that there are many good dealers at third party dealers. But, you can't imagine the amount of calls I take from people who are promised rediculous things by indirect dealers. Unfortuantely not all of them are as honest as you seem to be and will do anything to get that contract and get that comission. It's not just Planet Wireless or any other dealers. I have received calls about so many different stores, I can't count them all. You are right that the other employee shouldn't make assumptions about your situation, but it is hard to believe that all these customers who call us complaining about outside dealers are all making it up.
John
San Antonio,#3UPDATE Employee
Mon, January 29, 2007
Planet Wireless let go of Anthony shortly after the who incident. As far as T-Mobile remarks, they should not be critizing third party dealers. T-Mobile has a habit of doing that, they rely on us to sell phones for them but will not back their dealer. We canceled our dealer contract with T-Mobile. They have little to no dealer support and only allow dealers to sell service with local area codes where the dealer is located. If the customer changes the area code within the first six months, T-Mobile does not pay the dealer ANY commission, So in the last example, unlike what t-mobile wants you to think, We didnt make ANY commission on that deal if she went to GA anyways. And if the company loses the commission, the sales person does also. We only sell Sprint (the HAVE the largest mobile broadband and all digtal network in the USA) and Pocket in our stores. Not sure why your refund was not taken care of promptly but T-Mobile reps have no authority or ground to speculate on the activities of Planet Wireless or any other dealer. Giovanni Petrone General Manager, Webmaster Planet Wireless
John
San Antonio,#4UPDATE Employee
Mon, January 29, 2007
Planet Wireless let go of Anthony shortly after the who incident. As far as T-Mobile remarks, they should not be critizing third party dealers. T-Mobile has a habit of doing that, they rely on us to sell phones for them but will not back their dealer. We canceled our dealer contract with T-Mobile. They have little to no dealer support and only allow dealers to sell service with local area codes where the dealer is located. If the customer changes the area code within the first six months, T-Mobile does not pay the dealer ANY commission, So in the last example, unlike what t-mobile wants you to think, We didnt make ANY commission on that deal if she went to GA anyways. And if the company loses the commission, the sales person does also. We only sell Sprint (the HAVE the largest mobile broadband and all digtal network in the USA) and Pocket in our stores. Not sure why your refund was not taken care of promptly but T-Mobile reps have no authority or ground to speculate on the activities of Planet Wireless or any other dealer. Giovanni Petrone General Manager, Webmaster Planet Wireless
John
San Antonio,#5UPDATE Employee
Mon, January 29, 2007
Planet Wireless let go of Anthony shortly after the who incident. As far as T-Mobile remarks, they should not be critizing third party dealers. T-Mobile has a habit of doing that, they rely on us to sell phones for them but will not back their dealer. We canceled our dealer contract with T-Mobile. They have little to no dealer support and only allow dealers to sell service with local area codes where the dealer is located. If the customer changes the area code within the first six months, T-Mobile does not pay the dealer ANY commission, So in the last example, unlike what t-mobile wants you to think, We didnt make ANY commission on that deal if she went to GA anyways. And if the company loses the commission, the sales person does also. We only sell Sprint (the HAVE the largest mobile broadband and all digtal network in the USA) and Pocket in our stores. Not sure why your refund was not taken care of promptly but T-Mobile reps have no authority or ground to speculate on the activities of Planet Wireless or any other dealer. Giovanni Petrone General Manager, Webmaster Planet Wireless
John
San Antonio,#6UPDATE Employee
Mon, January 29, 2007
Planet Wireless let go of Anthony shortly after the who incident. As far as T-Mobile remarks, they should not be critizing third party dealers. T-Mobile has a habit of doing that, they rely on us to sell phones for them but will not back their dealer. We canceled our dealer contract with T-Mobile. They have little to no dealer support and only allow dealers to sell service with local area codes where the dealer is located. If the customer changes the area code within the first six months, T-Mobile does not pay the dealer ANY commission, So in the last example, unlike what t-mobile wants you to think, We didnt make ANY commission on that deal if she went to GA anyways. And if the company loses the commission, the sales person does also. We only sell Sprint (the HAVE the largest mobile broadband and all digtal network in the USA) and Pocket in our stores. Not sure why your refund was not taken care of promptly but T-Mobile reps have no authority or ground to speculate on the activities of Planet Wireless or any other dealer. Giovanni Petrone General Manager, Webmaster Planet Wireless
John
Colorado Springs,#7UPDATE Employee
Thu, September 09, 2004
Beth I would first like to say I am sorry to hear of your poor experience with our company. Planet wireless is an Indirect dealer that sells phones for other major companies like sprint and att and verizona and nextel and tmobile. Unfortunately indirect dealer provide almost %50 percent of business to large companies due to the fact that they are aggressive salespeople that contact others at their homes and through email and by phone so that they can earn their commissions. It is unfortunate when an indirect dealer provides a customer with such shoddy service that the main company is affected by it. as a consumer I advise yourself and all others out there to be very careful when dealing with purchasing ANYTHING and making sure that you are getting it directly from the "horses mouth " as it were. If you had called tmobile directly or checked out our website at tmobile.com we have coverage maps that would have shown there there is no coverage currently in your area. When it comes to the phone that you purchased from planet wireless my suggestion to you would be to contact your credit card company and speak with them about what you can do to get the charge for your phone reversed off your account especially since you should have proof with your mail receipt that the phone was returned and the purchase was not kept. they might be able to help you with that.... Tmobile never got the money for that phone and will not be able to help you there. The instructions for returning your phone also should have come inside the original box that your phone was in if you choose not to keep it unless for some reason planet wireless declined to include them as they are supposed to. the reason you were unable to return your phone to the tmobile store was because it was not originally owned by tmobile and therefore we had no right to take it back and no way to refund money we never took... as to your first bill .... that included a one time $35 activation fee that all customers are required to pay if the do not cancel the account... I see that tmobile offered to waive that activation fee because you cancelled your phone within the 14 day "buyers remorse" period of time... in which we waive any contract or penalty fees on the account... however trial periods are not free if the phone is used... the prorated period of time that the phone was used before the contract was cancelled is valid charges and should be charged... whether or not the phone was used at home or elsewhere.. it was still used so the airtime charges are valid. and the service is charged base on a 30 day month not how many minutes you use so if your plan happens to be 29.99 per month you are charged $1 prorated charges for each day of use and so on. (example based on the $29 plan only math works the same for every plan though) you are certainly welcome to report planet wireless to our consumer relations dept. in most cases what we do when we receive enough complaints about a company that works as an indirect dealer is we refuse to do business with them. the address to write to is Customer Relations T-Mobile Customer Relations PO Box 37380 Albuquerque, NM 87176-7380 good luck with getting the phone off your credit card.