This is a case of bank fraud! These people promised to refund money for returned product but fail to do so! Not only that the claims they make about the platinum tv box, is ridiculous bald face lie! They have techs to help get it working but what they are really doing is trying to get you busy missing the return date! Then there's no refund! It takes 3 to 4 days to get back to you on any complaints! Duh!!! I didn't wait I immediately sent it back after the second time trying to get help! Ten days past! A bonfide company immediately contacts its customers. Yes some unscrupulous conpanies!