Plimus Customer Service
San Jose,#2UPDATE Employee
Wed, December 24, 2008
I represent Plimus' customer service section. Plimus is a bona fide E-Commerce service provider powering millions of online transactions each year. The complainant opened a dispute procedure request on 14th of December following some initial correspondence with the product vendor. Basically as a purchaser he was taking the position that the product was not what he thought it would be, and the product vendor was asserting that he needed to give the product a fair try' before seeking a refund. The parties were unable to come to an agreement and accordingly Plimus has granted a refund. For the complainant to allege that the transaction was fraudulent is quite incorrect. The product was ordered by him on his credit card, and the debit on his card has now been fully refunded.