Terrible company to do business with. I purchased a tub in April (paid in full) for delivery in June. When I confirmed the delivery in May, was told the tub was sold and I would have to wait 3 months. They then delivered a different tub, it was not the correct model and it was missing jets and other accessories I had purchased. The ozonator did not work from the start and all I had was problems keeping the bacteria out of the tub, I needed to run the filters and ozenator 24/7. The second pump quit within one year. I called and called service, leaving many messages with no call back. Finally I got through and booked an appointment. I took the day off work and they did not show up. I repeated the call andleft messeges, finally getting a second appointment, they did not show up. I call Chris Shaw and he said he would take care of it. What a shady company, stay away, read the reviews and stay far away. They are awesome salespeople, too bad their product and sevice is terrible.