- Report: #1384489
Complaint Review: PriceLine - Nationwide
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Author Confirmed
Why?
PriceLine
Nationwide, USA
Phone:
1-800-774-2354
Web:
www.priceline.com
Categories:
Business Rating:
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PriceLine Price Line Demands Payment for Hotel reservation They Cancelled Nationwide
Through my bank, in March I disputed an upcoming Price Line Hotel charge for Barcelona in Nov 2017 because they did not honor their own price guarantee. The charge amount was reversed on my April credit card statement nd I thought the matter was laid to rest. I even went so far as to destroy all the documents I sent to the Bank in support of my dispute.
Today (July 10) I got a letter from my bank dated June 27, 2017, that the dispute has been resolved-in Price Line's favor and the charge will be put back on my ledger. Since I now had to pay for the hotel I decided I needed to stay there and get the reservation information from the PL website. What I found today was that the reservation was cancelled.
I called both my bank and PriceLine. The final discussion with PriceLine (with the Bank rep also on the phone) was recorded by me after I announced that to all concerned
I was told by "Ace" of the PL refund dept that even tho PL cancelled the reservation at the time of my dispute (March), the room is not available and I was still obligated to pay for it.
There is nothing in the rebuttal information sent by their advocate to my bank that indicates they will cancel any disputed matter and hold the purchaser responsible. How does a company expect someone to pay for services not provided?
