I along with a friend vacationed in Cancun August 2016. While there, we were approached by a representative of Amadeus Vacation Travel. We were both asked if we owned timeshares. I responded yes and I set up a date during my vacation to meet with Amadeus representatives. During that time the buying of the timeshare was discussed and the
Amadeus vacation package was presented as a bargaining tool to allow them to purchase my timeshare. The representative returned with a purchase agreement contract (Escrow liquidation Contract) with a name of the buyer and the total money from agreed upon purchase to be paid in 120 -149 days. I put the cost of the vacation package on my credit card. They requested I pay the taxes upfront, the total on my card came to $9939.00.
A week or so later I was contacted via email by the Prime Alliance account executive (Ohio) Bruce Anderson, [email protected] 216-920-0502 , and the same paper work (purchase agreement ) was forwarded to me via email. Later ,I received a notification in Sept,20, 2016 via email, alerting me that my agreement was in process and the 120-149 days delivery would start that day. Already having paid interest on the amount since August. October, 2016. The representative told me the title search would take 3 weeks. I sent what information I had on the property, depicting my ownership and the remainder of payments owed. He acknowledged receipt to move forward.
I kept in contact via email on the process being on track. I received confirmations as yes. January 26, 2017, as time was getting close , I contacted the Prime Alliance account representative at which time i was told the buyer had closed and the check would be forth coming in three weeks. At this time I cautioned him that we were nearing the 149 day mark. He assured me that we were on track. I requested the exact date and the exact amount I would receive after the pay off. He was reluctant to give me the account information stating that the client service department would contact me with the particulars. He gave me a direct phone number that later turned out to be incorrect. I then issued and email cc. the owner [email protected]
. The account representative returned the date of Feb 14th for check disbursement and that would be day 146 by contract.
Feb. 14th I contacted the account rep. where I was told he was in meetings all day and would not be in. However he contacted me immediately with a note . "Ï haven't received a report so you should be getting contacted by our department in this week." I responded with did you receive the check as promised? He responded with "No, we haven't received the check."
I sent an email asking how I could dissolve this mess and get my money returned. I received no return email.I sent another email requesting next steps, again I received no email.
I was unsuccessful in contacting the owner of Amadeus Vacation that day,to request my money be returned as the agreement was not met . Feb. 15, 2016. I spoke with Francois Kelly , known as Poco, (888-508-5565) at which time he told me that the vacation package was not sold to me in lieu of the purchase of my timeshare and that I could not dispute it. It was not listed in my contract as contingent. He also assured me that he would have Prime Alliance contact me immediately. His attitude was prove it. At which time I told him I had a witness to the discussion that took place in his Cancun office. His reply, I have nothing to do with what you agreed to, but I will have them contact you immediately.
These companies as sited on this complaint website, are working together to rob innocent vacationers to Mexico. I now have a costly vacation package that I do not need or wanted and I still am awaiting the total amount of a contract that will expire in two days.
I will be attempting support through my credit card comapny, but do your self a huge favor and do not do business with these people. They are con artist preying on what should be a beautiful vacation for you and friends. I will be reporting this to all my time share owners via facebook, twitter and any other opportunity to reveal this fraud game.