Complaint Review: Progressive Insurance - Amarillo Texas

Progressive has screwd me & know my mother!, My mother & me was involved in an accident 12/19/05 my mother switched lanes she had plenty of room to switch this old man got pissed & road rage passed us illegal, & hit the left front bumper & he attempted to elude us my mom had to chase him to get his tag # but he finally stoped, into a buger joint & he right away started arguing with my mother blaiming her for cutting him off & saying he did not care the damange he done to her vehicle. The poilce who came say because the vehicles moved he could not see who was at fault well due! of course the vehicles wasn't stoped!, the man got pissed because we got infront of him which my mother had every legal right to do & we had plenty of room & my mom signaled to the other driver that she was turning & he got pissed went around us & he striked our vehicle on the left front bumper his door was damanged but that was not our fault he should not have got mad & went around us in a rage, after my mom got done with the police she called progressive to report the accident later that afternoon an adjuster came to the out to take pictures & to get a recorded statement, & told her they are starting an investagation. Two weeks went by progressive accused my mother of causing the accident due to the recorded statement of their insured driver my mother failure to yeild, to him & they are going to refuse to repair the damange to the truck this pissed me of something terrible this man causes these accidents & gets away with it he has probally done this before & is a good liar & he cover-up his tracks & he gets away with it!.

This is to all the people who have been falsely accused by progressive keep your faith in god & jesus the devil & his lies will not WIN!, when will satans followers wake up & realize this they cannot get away with lying about innocent people. When you mess with gods people they will always lose the devil is a liar satan is behind all what you see with the news with all these evil corrupt compaines like progressive who lie about innocent people & falsely accuse them of accidents, progressive is full of satans followers why do you think they mistreat people keep your faith in god the devil is trying to destroy you we all know the enemy hates us all but satan needs to not think he is winning because he hate keep praying & keep your faith we will have victory over satans people, satan & progressive will not have victory.

For the people who have been screwed by progressive for failing to pay claims this problem is getting bigger & bigger, their needs to be a class action law when their insured drivers causes damange to your vehicle they refuse to pay for it progressive has these low-life stupid adjusters to work for them to create this proble if they are ever in an accident with their insured driver, progressive will put you threw hell & your car goes unrepaired for a long period of time & the driver who hit you can get away with it & do it to another innocent driver. Progressive does this so they don't have to pay any claims this is getting to be a big problem with progressive failing to pay claims from their insured causing the accident they will deny it was their fault & blame you because their is no supporting evidence if their is no supporting evidence then progressive should not take the word of their insured driver who hit you that driver has no evidence who caused the accident so they cannot automatically blame the innocent driver & believe their insured driver more then they believe, the innocent driver so progressive would not have to pay anything this is what makes it hard to prove that their insured causes the accident because their is no evidence that they hit you so at the end they blame both people for causing the accident to get out from paying the claim or paying anything & if your car is ever totaled progressive will put you threw hell refusing to pay off your car if you owe money on it still, then at the end they settle with the finance company for only half of what is really owed, progressive should be responsible to pay the interest & late fees for not settleing the claim within a link of time not a year or two years after the accident. This problem with progressive is getting huge! & there needs to be a lawsuit & they need to be disbarred from selling insurance if they cannot be fair, if they are any victims that progressive has victimized then they need to speak out lawyers need to help to to bring justice to the victims progressive has screwed over, victims of all state insurance have made website agaisnt all state for their victims to report their stories, for all the lives progressive & all state ruin they need some unpleasant time in a cold jail cell for all the unpleasant times they have put innocent people threw. Its time people need to bring out the corruption from progressive not helping people, instead they make matters worse for people.

Mike in Clearwater, FL and Charles in Amarillo, I think both of you have legitimate complaints. Seems both of you are allowing your personal feelings get in the way of logic and "What is right for the CUSTOMER" Mike: 1. Progressive does not hold their "Pro Shops" to the highest standard in quality of repairs nor do they hold them to the highest standard in customer service. (As an individual in the Body Shop Business, we have witnessed numerous experiences of consumer fraud and insurance fraud performed by these so called Progressive "Pro Shops", this does not reflect the highest standards to me. 2. If after market parts were the same as OEM parts they would not be designated as "After Market Parts" there are some parts considered after market parts that would be acceptable; however, they are not crash parts. Mechanical parts such as AC Delco would be good factory replacement for GM - or a Modine Radiator for a Ford. BUT when you get into the body parts that are suppose to fit as OEM that is entirely a different story. After market sheet metal parts, bumpers, headlamp assemblys, grills and etc. are not the same as OEM parts. MIKE, you being a professional, obviously needs to take some continuing education in your chosen field if this is your true understanding of the collision repair industry. Now if you have been brain washed by Progressive then anything I have to offer would be cast off and you would continue to have your head in the sand. A true professional with an eye for detail knows the difference and in knowing the difference and taking advantage of the customer who does not know the difference is unethical and basically comiting Fraud and will be judged later. 3. Mike it seems you are allowing this to get personal because of the attacks you have made toward Charles because of his lack of proper sentence structure. Most body shop workers chose their trade to repair automobiles and pursue their chosen profession by taking trade certification classes and related seminars NOT trying to pursue and English Degree in proper sentence structure. At the end of the day, when a customer comes through a Body Shop front door, they want their automobile fixed properly and with confidence they are not being taken advantage of because of their lack of knowledge. We spend a lot of time educating our customers, not in proper sentence structure, but in what it will take to repair their vehicle back to as near original condition as possible. 4. In the short run I know it would be hard to turn down the referral of 20+ cars a week from a financial stand point; however, from an integrity and ethical stand point it is a different story. But the reality is, in the long run, DRP Shops can not continue to offer quality repairs using the labor rates and parts specified by the insurance companies. For those that have chosen the DRP Programs with any insurance company are allowing themselves to be squeezed to the point of having to perform substandard repairs with substandard parts resulting in compromised integrity and losing credibility in their community. Now Charles, I know you are a hard worker in the Body Shop Business and not an English scholar. Mike was out of line in critizing your sentence structure; however, Don't allow someone to make you stoop to thier level in dishing out personal slams. It only takes away from your credibility. You are right on target with the points you made. You speak with alot of convection and seem to be genuinely concerned with where the Collision Repair Industry is headed. Being downtown, credibility is a big concern. I have a question for you -- Do you think DRP Programs are beneficial and if so for who? The customer or the Shop? Personally, every DRP program I have known of either promots fraud or substandard repairs toward the customer. Bernard-Amarillo, Texas U.S.A.

For the last time I CANNOT and will not put the company name that i work for on here!!! Stop asking and give me your phone # and i will be happy to prove you wrong!!!!And by the way you pencil pushing nerd, next time you call someone a coward say it to their face not on the computer tough guy!!!!The results WILL be different!!By the way, we got 3 more progressive jobs today and supplemented every one of them-with an average of double the estimate amount. Now thats some good writing!!!Seems to me your "pro shops" are slacking!! What you need to do is hook up w/that girl here in Texas from progressive that wrote earlier. You seem like two peas in a pod. Stop writing about all the bullsh$$ YOU know is true, get a life and a real job, be an english teacher because your a lot better at writing stories than writing estimates. By the way what is the going salary for a progressive adjuster 25000,27000 maybe? Start selling soda bottles--it might make as much:}So tonight when its 3:00AM and your reading this--do yourself a favor and go to bed--all of this might make sense--in your dreams!LOVE

For the last time I CANNOT and will not put the company name that i work for on here!!! Stop asking and give me your phone # and i will be happy to prove you wrong!!!!And by the way you pencil pushing nerd, next time you call someone a coward say it to their face not on the computer tough guy!!!!The results WILL be different!!By the way, we got 3 more progressive jobs today and supplemented every one of them-with an average of double the estimate amount. Now thats some good writing!!!Seems to me your "pro shops" are slacking!! What you need to do is hook up w/that girl here in Texas from progressive that wrote earlier. You seem like two peas in a pod. Stop writing about all the bullsh$$ YOU know is true, get a life and a real job, be an english teacher because your a lot better at writing stories than writing estimates. By the way what is the going salary for a progressive adjuster 25000,27000 maybe? Start selling soda bottles--it might make as much:}So tonight when its 3:00AM and your reading this--do yourself a favor and go to bed--all of this might make sense--in your dreams!LOVE

For the last time I CANNOT and will not put the company name that i work for on here!!! Stop asking and give me your phone # and i will be happy to prove you wrong!!!!And by the way you pencil pushing nerd, next time you call someone a coward say it to their face not on the computer tough guy!!!!The results WILL be different!!By the way, we got 3 more progressive jobs today and supplemented every one of them-with an average of double the estimate amount. Now thats some good writing!!!Seems to me your "pro shops" are slacking!! What you need to do is hook up w/that girl here in Texas from progressive that wrote earlier. You seem like two peas in a pod. Stop writing about all the bullsh$$ YOU know is true, get a life and a real job, be an english teacher because your a lot better at writing stories than writing estimates. By the way what is the going salary for a progressive adjuster 25000,27000 maybe? Start selling soda bottles--it might make as much:}So tonight when its 3:00AM and your reading this--do yourself a favor and go to bed--all of this might make sense--in your dreams!LOVE

Well hello there how are you? Ya know "I'm curious too" Why are looking at this web site if your soooo happy w/progressive? Seems to me a little odd to say the least. Im not here to gain all of progressives fan club, I just want to keep my hard earned customers. But if any of progressive customers want to come to us I WOULD LOVE TO HAVE AND EARN THERE BUSINESS!!! I'm not trying to sway you from progressive if your happy. But I just want people to know the experience I have had not to mention other shops and customers have had in our area. Im glad your experience was great w/progressive they must have hired a different insurance companies adjuster on your claim!! So on that note have a great day at the progressive office!!!LOVE CHARLES sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Just as I thought. An anonymous coward on the internet making claims that can't be verified. My response was not a "cop-out". You claim that Progressive "offered" you a spot on their preferred list and you declined it. If you gave the name of your company I could find out if that is true. I seriously doubt any body shop would decline 20+ cars per week being referred into their shop. You're coming off as some kid who works at a sub-par shop that just got denied a spot on the list. If your claims were valid you could prove them by giving the name of your company. However, you refuse to do so. In addition, your lack of professionalism further discredits anything you say.

First of all, I am not an employee/ex-emp of Progressive. I am a customer, and a satisfied customer at that. I have been with Progressive for about 3 years and had to make 1 claim in that time. I had the option of going with their body shop, or my own, and I chose to take my car to the dealer where I bought it. Progressive paid for everything, including my rental, with no problems. I think this is a great insurance company, and I have no intention of changing anytime soon. And by the way...I am a Texas resident, and if you are sooo confident about your body shop, why won't you post the name? If it's as great as you say it is, maybe I'll take my car there and let the good work (or lack thereof) speak for itself. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

BLA BLA BLA,Ya know I thought you would use a cop out like that.Why do you want the name of the company I work for?I'm not going to post the company name I work for-its my opinion, and I dont want you and both of your friends calling all day for a job. As for credibility, are you an ex-employee or current employee? You cant seem to make up your mind? I have nothing to lie about. I just want people to know about the worst company ever started, "progressive".It seemes to me that you want to come off like your extremely intelligent and know what your talking about, But if that were the case you would be working for a REAL company!!!Why dont you POST YOUR PHONE # if you have the nuts to "identify yourself properly- I will gladly continue this exchange" What kind of person talks like that? You must of had a lot of time studying "How to nickel and dime my customers and bodyshops" .You might think about getting a girlfriend or a wife, maybe you'll have something better to do at 3:00 am.(IF you no what i mean)So if you dont want to be a big boy and talk about this,DONT WASTE MY TIME!!!! LOVE CHARLES

Attempting to read your dribble has hurt my eyes. Your statements are not credible because you are too cowardly to even mention the name of the company you work for. I feel dumber for having attempted to read your latest comments. Please identify yourself properly, and learn to construct cohesive sentences and I will gladly continue this exchange.

Well looks like I got under someones skin?!!!GOOD!!! Because I deal with that from Progressive All day!!! And by the way we were asked BY A PROGRESSIVE Rep. to be on there "PRO" list and w/out thinking about it "WE DENIED THERE REQUEST"!!!!Because our CUSTOMERS ARE #1 TO US!!! And we take care of THEM NOT THE INSURANCE COMPANYS!!! And to meet your "strict criteria" witch is LAUGHABLE to say the least, we go above and beyond your "critera"!! DONT FLATTER YOUR SELF!!! For another thing, PROVE TO ME that Aftermarket parts are made from OEM factorys. Thats Just Stupid!!! Allthough we repair all makes and models we are the dealer for GMC, Pontiac, Buick, Subaru , and Honda.I think your just another hand puppet brain washed by Progressive standerds!!! Go to work for a real insurance company!!! On another note w/a population of around 250,000 people we are the THIRD LARGEST BODY SHOP W/A CUSTOMER SATISFACTION RATE OF 99.54%. With out the help of progressive scab shops O,I mean pro shops. So the next time you want to write about something you don't know about ASK FIRST!!! By the way have you ever worked on a vehicle before? The reson I ask is 9 times out of 10 you people have not even taken a fender off before. It just seems like everyone at a "real" insurance companys have the hands on experience it takes to be good at there job!! LOVE CHARLES

Charles: It sounds like your body shop was denied a space on Progressive's preferred shop list. In reading your report, it's no wonder why. Progressive not only holds their shops to the highest standard in the quality of repairs, they also hold them to the highest standard in customer service. Progressive does require each shop to guarantee the work, this is true. However, they doubly guarantee the work: If a shop were to dispute that any damage was caused by a faulty repair (as they often do), Progressive would independently review the damage and if they found that it was a faulty repair they would honor the warranty. Choosing a preferred shop offers many advantages beyond this warranty. It's hard to deal with a body shop when you are just one person. Often times, the shop can bully you around and take forever to repair your car. However, when an insurance company places dozens of cars in a shop each and every week, they are in a better position to lean on the shop and make sure things are moving along as they should be. They take the hassle of leaning on the shop away from the customer. Aftermarket parts? Aftermarket parts are the same as OEM parts. They are often times made in the same plant, by the same people, they just come in a different box. However, the use of aftermarket parts vs. OEM parts is determined by the type of insurance, and the age of the vehicle, NOT by the body shop. But nice try at deceiving the public there. And Charles, I'm sorry that Progressive determined your shop was not up to standards. But here's some criteria you can go over to find out where things went wrong: Is your shop properly licensed and insured? Are you equipped with a frame machine? Are you equipped with a paint booth? Do you have a tow truck? Does your facility have clean restrooms? Do you provide exceptional customer service as well as exceptional work? Do you have any unresolved consumer complaints in the last 3 years? Generally, if you were denied, one or more of the above criteria were not met.