- Report: #1205635
Complaint Review: Psychic Power Network - Internet
Reported By:
Anonymous -
North Providence, Rhode Island,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Psychic Power Network
Internet, USA
Phone:
1-877-870-7927
Web:
www.psychicpowernetwork.com
Categories:
Business Rating:
(0)
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Psychic Power Network PPN Unethical removal of feedback, poor management and terrible customer service Internet
I have been a customer of Psychic Power Network since about 2007. It's now 2015. That's 8 years that I've been a very loyal customer who has spent alot of money using their services for guidance. I've come across bad readers and very talented readers. Over the past year I've been reading with one specific reader. I won't mention her name. She is an extremely talented reader but we had a disagreement during our last reading on (1/29) and I was very upset when I got off the phone. I called customer service today (1/30) to see if I could possibly get a portion of my money back or refunded free minutes as a courtesy. Customer service took my complaint and told me management would get in contact with me. When I spoke to management they told me they dont refund money or free promo minutes. The female manager said she would not be doing anything to satisfy me and hung up on me. I called back and the same manager returned my phone call and I juat stated I was upset. I also stated I have worked in customer service as a retail manager for over 10 years and have done whatever needed to keep a customer happy so they would continue to do business with me. Again the female manager stated she would not be doing anything to make me happy. I hung up. I tried logging on to my account and the management staff canceled my account without my consent and claimed I threatened them and was going to dispute charges. I called customer service back numerous times so I could get my account reactivated. They told me they would pass it on to the management staff so the issue could get resolved. I called 3 times and Management is refusing to call me back. My account is still canceled and I had a small remaining balance from a deposit that I made into my account from MY CHECKING ACOUNT USING MY MONEY to speak to an advisor. They canceled my account without my consent, are refusing to call me back and stole money from me bc I now have no access to my account. 8 years as a customer and I am completely disgusted. That is a disgraceful management staff and a horribly run service with no business management skills.
1 Updates & Rebuttals
Anonymous
Seattle,Washington,
HUGE MISUNDERSTANDING WITH Psychic Power Network
#2Author of original report
Sat, January 31, 2015
It seems that there has been a HUGE misunderstanding between PPN and I. I received a phone call from the manager who I spoke to yesterday. We agreed that there was a misunderstanding when we initially spoke. I originally thought she was intentionally not returning my phones calls yesterday but she told me she was out of the office. She also explained policies I were not aware of regarding feedback, complaints and procedures for when accounts become canceled. They mail out refund checks but I was unaware because the process took a long time and because the office was closed no one was available to get back to me to tell me a refund would be issued. She was not intentionally avoiding my calls and they did not steal my money. That was a misunderstanding on my part. In my 8 years of using this service this is the FIRST problem I have EVER had. Everyone had been kind and the business was run really well. Whenever I had any problems with my account they were always handled quickly and professionally. This was a rare incident that unfortuantely escalated and was taken out of context. PPN has extremely talented readers for anyone who is looking for guidance in any area whether it be career, finance, relationships, family, etc. I apologize to the company for this misunderstanding and miscommunication. I in no way want the initial report to have any impact on the credibilty of the Network or any of the readers on the Network. I encourage anyone looking for guidance to use their services. Their website is user friendly and their prices are very reasonable. I sincerely apologize again for this misunderstanding and truely am sorry that this had to happen. I now have a better understanding of policies and why it took so long for them to get back to me. Please do not let my initial report pursuade anyone from using PPN and their services.
