Brian
Walled Lake,#2UPDATE Employee
Thu, March 01, 2007
Mike, I understand why you're upset. Anyone in your shoes would be upset. Quicken is known for the bait and switch sales method. You're lucky you didn't fork over a $300 (In most cases they try to take $500 from most) deposit. Go to your Atty General office in Ohio to report this. I've seen this a million times being done to clients at Quicken. If you had given them the deposit they would keep it and tell you some sad story on how they spent time and cost. You should have sought out a PROFESSIONAL MORTGAGE BROKER as oppose to dealing with this internet Sweat Shop. The people who train as BANKERS are really inexperience young kids out of high school who they pay them $300 buck a loan while making them work 70 hours a week they have no feeling about the client but will tell you what you wont to hear to get you the door. I feel sorry for you, that's also the reason why they have so many ongoing LAW SUITS against them. Quicken is not a lender although they tell their banker to pitch that to you over the phone. Quicken is just a huge broker who sell their loans like all mortgage brokers. The only difference is a mortgage broker has lower cost; he also has much experience then those internet phone jocks who work at Quicken. You need to tell everyone you know about your experience so that they will not go thru this. Quicken runs it's business like a mortgage McDonalds, hire young kids (phone jocks), they spend millions of dollars on TV commercials, rates are ALWAYS higher then most local brokers, they also have a ton of cost on the final Good Faith Estimate. Also, your local mortgage broker is not going to wheel you in the door asking for a DEPOSIT, you would just pay for you OWN appraisal. They will response to you telling you the lie of 96% of their client would come back to them. DON'T BELIEVE IT. You need to run as far away from them as possible. Besides any company who has 462 past employees suing them for back pay should tell you their truthfulness when it comes to telling the truth. They are CROOKS and should all be put in JAIL. You are dealing with the biggest investment of your life and to have this happen to you is a disgrace but very common. Your state Ohio has very tuff laws in dealing with a company like this REPORT IT TO YOUR ATTY GENERAL OFFICE ASAP.