Complaint Review: Razoreye Media Group Web Detective Pro 3 Day Trial Subscription - Internet

Dear Jessica, First..... your product is sh*t. I got better search results on (((redacted)))and the state run websites directly, also free of charge and without search restrictions. They also didn't automatically sign me up for a permanent subscription without my knowledge. I don't give a flying frack what your company says about "industry standards" your advertisements were misleading in this case $7.95 for a limited search of 3 per day during the trail period is not what your ads state. They state a trail membership. Trial memberships suggest the same exact capability as a member. Again the Ads were misleading any way you screw the top on this jar. Quite frankly I think you and your company you represent should take a f**king long walk off a short pier. Razoreye is a shite hack company just out to screw consumers for a couple bucks each and hope we don't report you to our state attorney General's offices. Now please do not respond to this. Why you ask because until I get my 9.95 back there is not a thing you are going to do to placate me. As for your responses they are more patronizing than they are consoling or mitigating. They never admit wrong doing, which quite frankly your company should especially considering how many cases on this one product have been in alert status. Aljah p.s. .!. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Aljah, Thank you for voicing out this concern. We will try to address every issue raised. First, is with the recurrent billing. The three day trial only charges $7.95, but will charge the monthly fee if it is not cancelled within three days. Limited searches - Our highly popular (and effective) livesearch tool cross references hundreds of databases and millions of data files. To ensure that All of our valued customers have equal access to this powerful resource, we have restricted your daily bandwidth use to 2 or 3 searches in a 24 hour period, it will then reset and you can search again. The other searches and links are still available for your use. Our customer support receives thousands of mails a day, and are at a constant endeavor to answer each and every question. These are answered everyday, to respond to most, if not all queries. We regret if there are some issues we are unable to address, but please feel free to mail to [email protected] for any further questions or requests. Razoreye is a lawful company and has been existing for over 10 years now. We appreciate any concern that will help us further improve our product and services. Jessica Phillips VP Consumer Relations Razoreye Media Group owner of Web Detective Pro

Just recieved tuesday 9-19-07 at 1:19 pm EST Canceled but not reimbursed for 1 month of subscription they didn't get permission to bill for [quote] ********* We have canceled your Web Detective Pro membership, and you will receive an email confirmation within the next 48 hrs. No further emails to this address are necessary. Please direct any further questions to: [email protected]. We are proud to offer this great service to the investigative community and the general public. We hate to lose you as a valued customer but thank you for giving our service a try! Should you wish to remove your email address from our data base please visit: http://support.razoreye.com/ and use the link provided. Thank You Savannah Richards Client Relations Mgr. Web Detective Pro - Razoreye Media Group ******* [/quote] By the way Savannah your "great service" yielded me no more information than if I had gone to vinelink.com or a state inmate search in the appropriate state, or the yellow pages..well except your service limited me to 3 searches per day whereas the others gave me unlimited search potential. Web detective is shite