- Report: #1132665
Complaint Review: RBS Worldpay - Atlanta Georgia
Reported By:
Bar/Tavern -
Saratoga Springs, New York,
Submitted:
Updated:
-
Author Not Confirmed
Why?
RBS Worldpay
600 Morgan Falls Atlanta, 30350 Georgia, USA
Phone:
800-859-5965
Web:
http://www.worldpay.us/guaranteed-pricing?gclid=CPbEubSWpr0CFUYV7AodTHIAOQ
Categories:
Business Rating:
(0)
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RBS Worldpay Closed my business, notified Worldpay in advance and they say I STILL owe them Atlanta Georgia
I owned a bar/restaurant. RBS was the company that serviced my credit card terminal. I signed a 60 day trial with RBS and then continued to use their services for the five years I was operating. I opened April 2009 and closed October 2013.
I never signed any other agreement. I never saw any other terms. They never notified me or sent any communication regarding any renewal.
I notified RBS Worldpay that I was closing and no longer needed their services in July 2013. I never heard from them. After I closed and contacted them again to end my terminal, they said I could not discontinue their payments because my "contract" did not end until March of 2014. Again, I did not have a contract with them and notified them 60 days in advance that I was closing.
I finally sent them a letter saying they are no longer authorized to take any funds out of my account in November 2013. I decided to close my account at my bank because I just knew they would try anyway. All of my vendors had been paid at that time so I could. Sure enough, I received a letter from Worldpay sauing that I owed them a fee because when they tried to take a payment out of my account, there was no money in there.
I spoke and communicated with several representatives from Worldpay. No one ever got back to me except to say that I owed them. They kept referring me to Centrury(which is the bank they used) I tried to communicate with Century and no one could answer why they felt I owe anything to them except to keep saying I have a contract with them. I faxed and emailed the only "contract" I ever signed and asked them to show me something that said I do owe them. They never could or did.
They then sent me to collection agency. That collection agency added a fee. They were not able to collect because I told them and explained I do not owe. I do not know what happened in house with my issue, but the next thing I know I get a call from yet another collection agency. They then tacked on more fees.
I do not owe them and do not want my credit effected. I have tried to negotiate with this last credit card company. I was even thinking about paying something just to end this whole nightmare. The amount is not large, but I do not feel I owe and feel that I should not pay anything. I held up my end of the contract and then some.
I would love to get a class action suit going because I feel that they are doing this to many people and it does wear you down and I have a good credit rating and I really do not want it effected.
What can I do? How do you get a class action suit started?
2 Updates & Rebuttals
Starting Gate Bar & Grill
Saratoga Springs,New York,
Response to World pay
#2Author of original report
Tue, March 25, 2014
I will email, however, been there done that. Nothing was done for me. I waited and waited for someone to help me and nothing.
I spoke to Courtney Browning | Customer Impact | WorldPay via email several times.
I am not sure if one hand sees what the other hand is doing in your company. No one seem to know what I was talking about. I have been communicating since July 2013 on this issue.
WorldPay Customer Impact
Georgia,WorldPay US, Inc.
#3UPDATE Employee
Mon, March 24, 2014
We recently saw your post and would like to address your concerns. Please provide us with your merchant ID and contact information by emailing [email protected] and we will reach out to you to discuss further.
