- Report: #1074402
Complaint Review: RBS WorldPay - Atlanta Georgia
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Author Not Confirmed
Why?
RBS WorldPay
Atlanta, Georgia, USA
Web:
www.worldpay.us/contact
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RBS WorldPay Dishonest salespersons, lack of customer service, and difficulty getting account information Atlanta Georgia
This company makes it impossible to find out any information about the original contract, contract cancellation, and why they continue to charge fees for absolutely no processing. I have found them dishonest, disingenuous and impossible to contact when trying to cancel an account, which will have cost me around $850 by the time all is said and done (if I can ever get customer service to call me back and help me close the account.) This is a lot of money for a small business.
Adding the $850 into their fees (5 years after the initial contract date, but they also insist upon 90 days notice before the original contract date anniversary), they are no bargain. I would never recommend using them. The fact that they insist on the customer leaving a message for their customer service to then contact you seems like an unethical and possibly illegal scam.
2 Updates & Rebuttals
A Baumgardner
Fargo,North Dakota,
Thanks for the contact information, but I left my cell number on all messages
#2Author of original report
Thu, August 15, 2013
I appreciate the response from RBS WorldPay. I still am waiting for a call (and I have previously left current contact information). I also emailed the contact left in the previous rebuttal. I hope to hear from them.
WorldPay US, Inc
Georgia,Contact Information
#3UPDATE Employee
Wed, August 14, 2013
I'm sorry to hear about your experience with WorldPay and would like to help you close your account. Our records show we have tried returning you phone call but the phone number we have on file for your account is no longer active.
Please email [email protected] with updated contact information and I'll make sure someone from the customer care team reaches out to you as soon as possible for assistance.
Thank you,
Nicole
WorldPay Associate
