lifescape99
North Highlands,#2REBUTTAL Individual responds
Fri, April 02, 2010
2010 BBB of Central Florida, Inc.
Jonathon Sauzer
Orlando,#3REBUTTAL Owner of company
Mon, July 14, 2008
Dear Sir or Madam, Realty Trade does offer a money back guarantee if we do not generate any offers within a 6 month period. The details of our refund policy are outlined in the Realty Trade Marketing and Advertising agreement that we have our clients sign. There are instances and circumstances that occur in which we are unable to generate an offer for a property due to market saturation or presenting a property that does not create interest on our network. In these cases, we gladly offer a solution that will leave our clients satisfied. If you were mistreated by a Realty Trade representative, then we will take the appropriate actions, but it is highly unlikely that one of our account managers or customer service representatives would call a client names and hang up on you. However, with your cooperation, we will take the necessary steps to ensure that you are satisfied with Realty Trade and our professional staff. If you would, please contact Tim Harrison @ 1.800.20.9865 x420 and he will be managing your account from this point on. Thank you.