Complaint Review: rediff.com - Internet

I am writing to describe the chicanery of an interent based shopping company www.rediff.com, primarily serving Indian customers online. I have been the victim of its deceipt. Initially, I had purchased a microsim cutter for my microsim based smart phone from a seller named Flaunt Corps listed on Rediff shopping website (www.shopping.rediff.com/shopping) on March 13, 2015. The dealer had promised a guaranteed delivery of the product along with two sim adapters. Although the product was delivered on 16 March, there was a missing accessory that was specified by the vendor on the rediff shopping website.

I brought this matter of incomplete delivery to the notice of rediff team, as the rediff portal had a process of bringing up the primary contentious issues with them instead of taking it up with the vendor. A Ticket number 100336952679 was generated to acknowledge the receipt of this complaint and I was being informed of a speedy resolution of my query by an automated receipt from the rediff customer support. On March 18th, a human reply was received from the rediff customer support representative, a Akshata, promising me that the concerned vendor-Flaunt Corps- had been informed about the incomplete delivery, which would be completed by 24 March at the most.

But this promise left a lot to be desired When I received no reply from Akshata, Rediff customer executive by 27 March, I decided to confront the point in question again and demanded a refund of at least 25 % of the cost of the product due to nonfulfillment of the promise though I had a right to demand a complete refund. To this, next day, Akshata replied in affirmation; however, it demanded to wait for a further two business days as its conjecture was that the product would be going to be consigned soon. I acknowledged this message the same day and stated rediff support team to accomplish their promise.

To my consternation, even after the end of the committed deadline, rediff customer support failed to deliver me either the missing part or the promised refund. Obviously, I ended up reiterating the same supplication, to rediff customer support, about the verdict of my complaint and to expedite the whole process. To this, on April 3, a Digambar, from the rediff support team, assured me to wait for two more business days after which Rediff would commence the refund process.  Again, I was being put into a similar situation making fool of by dancing eternally in the palms of rediff's hand.

As my patience was waning, I wrote to the rediff team on 4 April about not taking their committment lightly at this point in time. Nevertheless, rediff customer supprt decided to turn a blind eye on my pleas and warnings. Therefore, on April 7th, I gave them a final deadline of completing my transction by 9th April. If it foundered to comply with its assurances, I would have no option but to go ahead and begin description of the harassment meted out to me by it and flaunt corps. To this message, till date no reply has been received, indicating that the whole process has been to waste my time and make me give in by postponing the decision by more than two months.

Finally, a word of caution for all the customers interested to buy materials on the rediff shopping site from its authorised vendors. If I were you, I would definitely steer clear of these fraudsters. They blatantly prevaricate and presumptuously claim about their impeccable record, which in fact is pathetic and dismal at best.

The addresses of the defaulting companies are as follows:

Rediff.com India Limited

Address:

Mahalaxmi Engineering Estate, L.J. Road # 1, Mahim (West)

Mumbai 400 016.

India Tel: +91-22-61820000, Fax: +91-22-24455346

CIN-U22100MH1996PLC096007

Vendor name: Flaunt Corps

Contact Person: Saurabh Soni, Saurabh Soni

Phone Number: 01294007773, 01294007773