Pareto Rep
Victoria,#2UPDATE Employee
Thu, June 04, 2009
Hello We appreciate both of your comments and feedback. As comprehensive customer support and satisfaction is of the utmost importance to us, we have not listed our telephone number, because resolving Customer's Support Requests involves sending and receiving complex information, detailed instructions, and case sensitive license key information. Our Web based Customer Support service facilitates the exchange of this information in an accurate and unequivocal manner that quickly resolves any questions our customers may have for us. If you are having an issue with a Paretologic product or purchase inquiry, the quickest means to contact us is via our Customer Support Department, located at: http://support.paretologic.com/ Please go to the Support tab and click on the Submit New Question in the left hand margin and you will be prompted to select your productand then provided with a text entry window in which you can provide us with details of your question or concern, and one of our highly skilled Customer and Technical Support Department will be delighted to assist you. Our current wait times are under 4 hours (when Support Requests are received between 9.00 - 6.00pm PST) We truly appreciate your business, and look forward to hearing from you. Kindest Regards Laura Paretologic Liaison
Truth
Huntington Beach,#3Consumer Suggestion
Tue, June 02, 2009
This person giving you a phone number is giving you someones personal line first of all. Secondly the software they are scaming you for does NOTHING. It will repeatedly say there are all these errors and will never fully fix anything. There doesn't seem to be the slightest difference after using this software. I paid 39.95 to some scam artist in Victoria, BC I hope you don't do the same. I have filed a claim to stop the charges on my account and would suggest anyone who has been scamed by them do the same. They also advertise a 100% money back guarantee which they give you no way of getting and have no intentions of honoring. This company should be shut down and the people involved should be put in jail. Do NOT buy anything from them you will be sorry.