Jessica Manna
Columbus,#2UPDATE Employee
Thu, July 08, 2010
Hi Alex.
This is Jessica Manna, the Chief Marketing Officer at Residential Finance.
Thanks for writing about your concerns as consumers we all need to be extra weary these days and youre certainly right to voice concerns, when you have them.
I welcome you to call me, personally, on my direct line at 614-255-4317 or email me at [email protected] and I'll share our compliance processes with you and clarify some issues you raised.
So that you're more comfortable, Ill tell you- we go to extraordinary lengths to ensure our direct mail letters not only meet federal guidelines but the individual advertising guidelines of each state. Its no easy feat these days given the speed of changing regulations and guidelines as Im sure you know, being an industry insider! To this end, we have two full time attorneys and four other employees in our in-house legal department and use two outside legal firms to review and approve our mail pieces.
Our goal is to not only ensure the mail is compliant to the letter of the law but that the intent is clear. Over the years weve worked closely with state regulators and the Better Business Bureau to ensure that our letters are as clear and transparent.
This is, like everything, an ongoing process but one that we take great care to ensure we aim to do very well. Simply, this is our obligation to our customers and our duty as business owners.
Id welcome the opportunity to speak with you, directly, to clarify the individual points you raised. Not only do I take our compliance very seriously but I take our customer service equally seriously and would like the opportunity to address your issues over the phone and turn you from a skeptic to a Raving Fan if I have the chance!
Thank you and best regards,
Jessica Manna
Chief Marketing Officer
Residential Finance
[email protected]
614-255-1317