- Report: #1461355
Complaint Review: Right Toyota - Az Scottsdale
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Author Not Confirmed
Why?
Right Toyota
701 E Frank Lloyd Wright Blvd Az, 85260 Scottsdale, United States
Phone:
480) 771-6449
Web:
https://www.righttoyota.com/
Categories:
Business Rating:
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Right Toyota Diagnostic fee not disclosed Az Scottsdale
Let's start a bit over a year ago I bring my Prius in to get my AC charged and I am told that it will cost 399 because there MAY be a leak and they have to inject dye..yadayadayada..I took the car back and had it charged by a local mechanic for 59.99
Yesterday, having purchased an extended warranty I brought my car in because the ABS light was on for about a week....I get a call asking about damage that car had and I do mention that 15 months earlier I had a high speed blowout. I am told this voids the warranty and the cost for repair was 6800 and maybe I should call my insurer to report the "accident" of my blowout 15 months earlier....
I pass and say I will just pick up my car....I am told then for the first time there is a $130 diagnostic fee....This was never disclosed when I checked the car in , I never signed any document mentioning this..it was what I have found over the years how Toyota treats their customers..............Of course I havent any choice because I need the car back .....To NOT disclose this when I brought the car in is awful customer service........ I bought 3 cars here and will never ever do business with them again....
How do you not disclose charges up front....
