- Report: #393249
Complaint Review: Rittenhouse/Wear County - St. Catharines Ontario
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Rittenhouse/Wear County
1402 Fourth Ave., R.R. #3 St. Catharines, L2R 6P9 Ontario, Canada
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Rittenhouse.ca Rittenhouse/ Wear County misleading product information St. Catharines Ontario
I ordered "waterproof" gloves (Wear County brand) from this company and when they arrived, I used them a few weeks later on my boat when it started to rain. Within 30 minutes they were so heavy with absorbed water that I could no longer wear them - they hung like wet socks on my hands.
When I called the company to request a refund, I was told they would not honor their own customer satisfaction guarantee because the gloves were only sold for use in the garden, not in the rain!!
I feel there advertising was completely misleading and should state that these gloves are ONLY for use in the garden. As well 'water resistant' would be a fairer description of them. I found their customer satisfaction guarantee completely useless.
Disgruntled
Toronto, Ontario
Canada
When I called the company to request a refund, I was told they would not honor their own customer satisfaction guarantee because the gloves were only sold for use in the garden, not in the rain!!
I feel there advertising was completely misleading and should state that these gloves are ONLY for use in the garden. As well 'water resistant' would be a fairer description of them. I found their customer satisfaction guarantee completely useless.
Disgruntled
Toronto, Ontario
Canada
1 Updates & Rebuttals
Brian
Toronto,Ontario,
Canada
product name should be Rittenhouse West County waterproof gloves
#2Author of original report
Fri, November 21, 2008
the correct name of the product is "West County" gloves
