- Report: #994893
Complaint Review: Roaman's - Indianapolis Indiana
Reported By:
Jazmin -
Birmingham, Alabama, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Roaman's
Indianapolis, Indiana, United States of America
Phone:
1(800) 459-1025
Web:
http://www.roamans.com/
Categories:
Business Rating:
(0)
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Roaman's Roamans.com Returns/Refund is a Hassle Indianapolis , Indiana
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This is my second encounter with this company and I am not pleased. Never was. My first ever order doesn't even appear on my account history on the site.
Recently I returned an order in early December and tracked it via the tracking number on the order invoice sheet. Not to mention I also received another customer's invoice order sheet with mine. NOT PROFESSIONAL AT ALL. According to tracking my order was returned/delivered on the 10th of December. When I first called about it, a rep told me they had received my order and I should see a refund by the end of that week.
I called again (over a month later) and it was as if the rep couldn't hear me on the other line, repeating "hello..." I heard her quite clearly. I was tossed over to another rep who said they had received the order today 01/10/2013 (which is a month later) and that is has not been processed. It takes a WHOLE MONTH to process a returned order? Really?
According to their site a refund "check" is issued the same week and if by credit, allow for 1-2 billing statements to appear. Will my refund be issued next month? My returned order is not even in their system when I spoke to yet another customer service rep today.
This company seems unorganized, if not shady, about returns and refunds. I'm considering taking further action against this company about my refund.
I WOULD NOT recommend Roaman's to anyone. I've only ever ordered shoes, but I obviously returned one pair and only kept the other because I didn't want to deal with the hassle of returning the order. The quality is poor to average. The customer service is average. Returning an order and receiving a refund is a definite hassle because apparently it takes FOREVER to process a return.
Recently I returned an order in early December and tracked it via the tracking number on the order invoice sheet. Not to mention I also received another customer's invoice order sheet with mine. NOT PROFESSIONAL AT ALL. According to tracking my order was returned/delivered on the 10th of December. When I first called about it, a rep told me they had received my order and I should see a refund by the end of that week.
I called again (over a month later) and it was as if the rep couldn't hear me on the other line, repeating "hello..." I heard her quite clearly. I was tossed over to another rep who said they had received the order today 01/10/2013 (which is a month later) and that is has not been processed. It takes a WHOLE MONTH to process a returned order? Really?
According to their site a refund "check" is issued the same week and if by credit, allow for 1-2 billing statements to appear. Will my refund be issued next month? My returned order is not even in their system when I spoke to yet another customer service rep today.
This company seems unorganized, if not shady, about returns and refunds. I'm considering taking further action against this company about my refund.
I WOULD NOT recommend Roaman's to anyone. I've only ever ordered shoes, but I obviously returned one pair and only kept the other because I didn't want to deal with the hassle of returning the order. The quality is poor to average. The customer service is average. Returning an order and receiving a refund is a definite hassle because apparently it takes FOREVER to process a return.
