- Report: #1173483
Complaint Review: Rock Bottom Rate Transport LLC - Ft. Meyers Florida
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Author Not Confirmed
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Rock Bottom Rate Transport LLC
8695 College PKWY Suite #2039 Ft. Meyers, 33919 Florida, USA
Phone:
347-488-0410
Web:
Categories:
Business Rating:
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Rock Bottom Rate Transport LLC Fraudent Company that ripped me off and was deceitful, demeaning and unprofessional. Ft. Meyers Florida
I was quoted a pricie of $429.99 to transport my pickup trunk from New Jersey to Florida. I made a deposit of $129.99 to the company. I was told my truck would be picked up in seven days. When it wasn't picked up in seven days and I was finally able to talk to the representative, Mike, I was told it was seven business days.
After seven business days passed, I tried contacting Mike via telephone and e-mail. I left messages on both. When Mike finally got back to me, he said the reason the truck was not picked up was due to the storm and a holiday weekend. He went on to say that for another $300.00 my truck would be picked up the next day. To me this is a "bait and switch" tactic which I feel is unscrupulous.
I refused to pay the additional money and decided to cancel the order since the truck was never assigned to a driver or scheduled for pick up. I was told that my cancellation could not be done on the phone. It had to be sent via e-mail. I did. I also asked about my refund. I was told the request had to be made via e-mail and that the refund would take 21 days for me to receive. As of today, it has been 38 business days and I have still not recieved my refund.
I have called several times and sent several e-mails, and he has not responded. This company is a total rip off. Mike doesn't respond and when he did early on, he made excuses and was sarcastic and demeaning. He siad that I obviously didn't know how the transport industry worked. His use of the word "sir" was done in a demeaning fashion.
The website also shows several companies logos - AAA, Vehix, Angie's List, etc. As a AAA member, I felt comfortable using this company thinking that AAA endorsed them. I recently contacted AAA in Tampa, Florida and was told that they have not given them the right to use their logo. They are investigating this. This is a very dishonest tactic.
Buyers beware. Don't get ripped off like I did. Use another company.
