Complaint Review: Romance Pros International INC - Tampa Florida

First of all, the information that Mike provided is incorrect. Mike provided incorrect prices in his statement, said that we told him things and did things that we did not, etc. No one told him that he is too picky and he never spoke with Stephanie. He only spoke on the phone with his counselor who signed him up for our services. We are a professional organization and we have much success in our company. The report he wrote is very unsettling, as he did not provide facts. Rather, he described how he interpreted the situation. The actual story follows. We have done nothing but help this gentleman, but he did not exhibit appropriate behavior during his time with us. We matched Mike with someone who was very compatible with him, according to their profiles. Everything matched accordingly. The first time we set up the match, his date was unavailable. Therefore we cancelled the match temporarily, so we were not making Mike wait and we could continue the search for him. Shortly thereafter, his date became available and we then set up a meeting for them. Apparently, Mike did not find chemistry with this woman, so we told him we would continue the search. Mike continued to call constantly, wrote many e-mails and was basically trying to pressure us into finding his next match. His counselor then called him and reminded him that this is a process and that we were searching for him (only a couple weeks had gone by since his first match. We search on everyone's behalf on a monthly basis. However, there is no set time frame for the frequency of referrals). There are also some qualities which make Mike a more difficult match. For example, Mike is a 5'5, slender male with very aggressive, unrefined mannerisms. In spite of this, we were up to the challenge and knew we would still be able to match him. We feel that there is someone out there for everyone. We were in the process of working hard on his behalf. He is brand new to the area from Staten Island, NY and seems to be lonely. We know he is very anxious to meet someone. After numerous phone calls and e-mails that were both aggressive and demanding, we told Mike that he needed to sit back, relax and let us continue the search for him. We explained that finding people's companions doesn't happen easily and we will only match him with compatible, suitable matches. We are a matchmaking firm, not a dating service. His attitude and the way he was treating our staff was becoming a cause for concern, as we were wondering if he would treat our female clients the same. We reminded him, once again, how important it is to have a positive attitude and that having a great attitude will give him a great experience. He did not appreciate our perfectly acceptable e-mail and he then said he was going to contact his credit card company. We responded that if he wanted to contact them, to please feel free to do so. It appeared that we truly needed a third party to get involved. Mike then contacted his credit card company and they sent us a charge-back request. Due to the information we provided to them, they ruled in our favor and agreed that we had not done anything wrong. We have done everything to attempt to help Mike find someone special. He needs to understand and realize that we are here to help others and we only want success for our clients. We really could have helped him if he had the right attitude. Attitude is everything. Mike, we're sorry our business relationship has come to this and we wish you the best of luck in your future relationships. We would definitely recommend treating others more kindly. -Romance Pros Staff, Tampa, FL