- Report: #1430743
Complaint Review: Ron Carter Hyundai Service Center - Webster Texas
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Ron Carter Hyundai Service Center
Webster, Texas, United States
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Ron Carter Hyundai Service Center Didn't do due diligence when looking for the problem that cost us hundreds in the end with rental car Webster Texas
We had a terrible experience when buying our car. That is over, but just had a terrible experience with the service department too. Over the course of many many months their service department failed to discover the cause of the car burning inordinate amounts of oil on long road trips.We started an oil consumption test, which didn't show loss of oil with in-town driving, we were given the go-ahead to make a long road trip and continue the oil consumption test along the way. We were eventually stranded in a different state because the car was burning 1-2 quarts of oil every few hundred miles. We couldn't drive on, we couldn't turn around.
We had to leave the car at the local dealership, rent a car to get to our destination, and hope for the best. Turns out, the fix was a failing pcv valve which was stuck open that our dealership just never checked on. Quick fix, but now we have car rental bills because of someone's lack of care. Disappointed in Ron Carter Hyundai service people. Also, looks like our claim for reimbursement was opened and closed on the same day. Still need to find out what the service department actually submitted. Hyundai should be responsible for the cost of rental car since we were given the go-ahead to travel while doing an oil consumption test. Car was not driveable and needed to be fixed.
