- Report: #1352845
Complaint Review: Roomster - Internet
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Author Not Confirmed
Why?
Roomster
Internet, USA
Web:
https://www.roomster.com
Categories:
Business Rating:
(0)
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Roomster Charged for more than the authorized 3 day membership and refused to issue a refund when contacted immediately Internet
The site is full of profiles but you'll find that none of them reply to rental questions except a few. Many appear to be fake profiles. It seems useful and well organized, but you will have better luck finding rentals on craigslist. As most people do search for rentals more than a few days, there is a seemingly convenient 3-day option for $5.95, which then auto-renews for $49.95. They will refuse to issue a refund, despite this being a common and deceitful occurence. This is a highly greedy business that literally seeks to rip people off, providing no real service while charging 10 times as much as the user intends.
Bear in mind that this website targets renters and people who are moving, who likely have extra expenses or are short on money. That $49.95 is a dozen meals for me.
The 24/7 customer support representative will tell you that all payments are final. Only after asking a final time, threatening negative reviews and legal action will they point you to their refund policy, which refunds based on the number of days left in the 30-day membership, but you normally have to manually request the refund and they charge a 15% refund fee.
This means that they would have ignored my initial complaint and pretended not to have a refund policy, just so they could keep my $49.95. Roomster is not a full scam website, but appears to use deceitful business practices.
