Karen
Phoenix,#2Consumer Suggestion
Sat, February 03, 2007
My husband works for a warranty company that does furniture repair. Since he has been doing this job, we have learned what and what not to do regarding buying furniture. The main thing is that if you ever order and have furniture delivered to your home, inspect every inch of it. If there are damaged areas, refuse delivery. Accepting furniture that was damaged by the deliverymen is almost like accepting that there was no damage at all. Most likely it will be the consumer that is accused of the damage. Furthermore, the deliverymen telling you that the damage would be covered by the warranty is a total lie. If the warranty company determines that something was damaged out of negligence, it won't be covered. Warranties only cover manufacturer's defects. I hope I helped, maybe for the next time you buy furniture. I am sorry for your situation