- Report: #1355782
Complaint Review: Royal Holiday Club - Mexico City
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Author Confirmed
Why?
Royal Holiday Club
Insurgentes Sur No. 1999 Pb, Guadalupe Inn, Alvaro Mexico City, Mexico
Phone:
+52 55 5627 8880
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Royal Holiday Club Royal Holiday Club is a SCAM Cancun
I have a very bad experience with Royal holiday club. We stayed at Royal park Cancun. The receptionist was friendly and duped us into attending a session with RHC rep. We attended and this rep gave us a very aggressive sales pitch on how we are paying alot for our trips, etc, etc. He asked for my credit card so that he can ask his boss to give us some fee gift. Being naive and thinking such a big resort can not trick us I gave my credit card. After looking closely at all the costs and charges we decided not to sign-up and left. On the last day, as I was checking out, they again asked us to come to RHC office where they informed us that they have already swiped my credit card for 6500 USD. We had made up our mind that we are not going to sign-up but they kept pushing and made me talk to all the supervisors and finally they offered me trail membership for 3500USD. Fearing that I wont get my money back and intimidated by this situation in addition to the fact that this was taking a long time and we had our flights back, I signed the trail contract.
After coming back I did a google search (which I should have done way before), I realized going though all the reviews that this a phony company and as stated in the contact cancelled the trail membership within 5 days.
Its been 4 months I have been asking for a refund. Each time when I call they hang up or tell me that I need to contact the Resort etc etc. So far I have not received my refund. This is turning out to be nightmare and it makes our decision not to sign-up for their full contact very correct.
I will be taking legal action if this is not resolved as I have been very patiently waiting for this refund but so far its all on deaf ears.
1 Updates & Rebuttals
DebyCole
New York,New York,
USA
Reply
#2Consumer Comment
Mon, March 27, 2017
I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.
Its been a nightmare for me!!! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:
http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/
