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  • Report:  #1118957

Complaint Review: ROYAL HOLIDAY - Nassau Select State/Province

Reported By:
Gina - STAMFORD, Connecticut,
Submitted:
Updated:

ROYAL HOLIDAY
Nassau, Select State/Province, Bahamas
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

We joined the vacation club in the Bahamas in February 2013....just found out today that it no longer exists in that country....so how is it that I am getting charged from the Bahamas monthly???  One of the bonuses that they gave us for joining was 15,000 to use for the grand opening of Baha Mar....2 problems with this: I found out later that I had to pay $500 to activate this certificate, so this certificate has become more of a financial problem than a thank you for joining our club type of gift. and now I find out that Royal Holiday has no partneship with Baha Mar.

I booked a vacation to DR, but because of job issues I needed to change the date, which I wasn't able to do; I was told that I either I had to use those dates already scheduled or cancel the whole reservation.  I felt being forced by them into taking those dates.  Then I told them that I had to arrive a day late and their response was that I had to pay a fee for coming in a day late to the hotel....I have never heard of this in my life. 

At the end my job is way more important and I canceled the who reservation, 91 days ahead of time.  I thought that I was going to receive my money back, but they had added this mandatory insurance that cost a certain amount per person and that was non refundable.  The representative said that she had told me over the phone about it, but I don't remember.  Most of my money was refunded.

This year I made a reservation and the funny was that this mandatory insurance was only mandatory for those 65 years of age and older.....so it left me thinking about how they rip me off on that too.

If there is a way out of this scaming company, please contact me or let me know how I can contact any one.  In the mean time I am going to report them to BBB, Florida's Attorney General, Mexico's PROFECO, every and any cosumer fighting company that I can. 



6 Updates & Rebuttals

DebyCole

New York,
New York,
USA
Royal Holiday Scam

#2Consumer Comment

Wed, December 23, 2015

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight

and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.

I't´s been a nightmare for me!!! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information

and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/


SandraLaw

Hayward,
California,
Royal Holiday Timeshare Scam

#3Consumer Comment

Mon, June 09, 2014

Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented. One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract: Royal Holiday Timeshare Complaints

 


janehill

CORONA,
California,
Royal Holiday Timeshare Complaints

#4Consumer Comment

Thu, March 20, 2014

My experience with Royal Holiday has been horrible... From today back to day one, 10 years, and I receive bogus calls from agents wanting me to list it with them on a regular basis... Enjoy the stay, but don't buy... You will regret it as most folks I know that own do...


Gina

STAMFORD,
Connecticut,
Membership has been cancelled

#5Author of original report

Fri, March 07, 2014

 Please remove my posting with information related to Royal Holiday.  We have reached an agreement and have ended our relationship in an amicable way.


Gina

STAMFORD,
Connecticut,
what can help cancel the contract

#6Author of original report

Tue, February 18, 2014

 

Go to the following webpages and give a detail complaint of how you were scammed:

1. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

2.http://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

3. Arizona Consumer Protection Office 800-352-8431 (complain id they are threatening you with sending you to their collection agency and ruin your credit)

Add to your complaint the ABC 20/20 segment on how Royal Holiday is a scam http://youtu.be/l1W2HVGnNls

Mail your detailed complaint to the Credit Bureau (so that your credit is not ruined) Equifax Office of Fraud Assistance P.O. Box 105069 Atlanta, GA 30348 They require the following info: full names, current & previous address for past 5 years, date of birth, copies of SS card, copy of license (enlarged so that small letters are legible) or a copy of a utility bill with your address.

If you are not able to cancel your contract you should also try http://timesharelegalaction.com/free-timeshare-evaluation.php  and see if they can help you.


DeborahM

Hayward,
California,
Royal Holiday Timeshare Scam

#7Consumer Comment

Wed, January 29, 2014

I tried to cancel my Royal Holiday timeshare as soon I got home from the Bahamas, but the time period that they give you is too short. By the time I arrived to the US, it was too late. So we decided to give it a try....the bonus credits/certificate that was given to us for joining had a $500 activation fee (which we were not told of). We were aware of the annual fee, but not that it would be $760 a year in 2013, $800 in 2014 and it will keep on increasing yearly. There are hidden fees in such small letters. When you do the math, it's cheaper to book the vacation your self for the next 30 years.

We also booked a vacation for Dominican Republic and we had to pay for this insurance; we had to cancel the reservation, but the insurance fee was non-refundable. The odd thing is that when I book a reservation for Cozumel this year, only my 88 year old grandfather was required to have the insurance and it was charged per day...totally different than before. So why do you pay when you to one place and not the other? It was the same 3 people traveling.....We do not want to keep on investing our money incorrectly. If anyone has been successful at cancelling the membership, please let me know how it's done

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