- Report: #726198
Complaint Review: Royalty white - Internet
Reported By:
cindy -
louisville, Kentucky, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Royalty white
1200 US Highway 22 E, Suite 2000 Internet, United States of America
Phone:
1-800-347-9847
Web:
www.royaltywhite.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Royalty white dynamic body improvment, Misleading, thieves, Internet
Called to order Probrite Smile and Royalty White. Free 14 day trial and only pay shipping fees. No information about returns or phone numbers/email addresses included with product.
Ordered on April 16. Delivered on April 25th. 9 days to deliver. Had product for 8 days then was charged $78 for one product and $99 for the other. Never opened product and called the phone number on internet.
They said that the 14 day trial starts the day you purchase, not when delivered. I argued the case. No help! Looked at terms and conditions again. The first paragraph talks about having a 14 day trial but nothing about it starting from the order date. Towards the bottom of the terms and condition page it states the same thing. Somewhere in the middle it does state from the order date but not that you have to call before then, just that they would charge by then.
The ad is very deceptive and misleading. There is absolutely no support at the customer service line. I have found that this company goes by several different names: ProBrite Smile, Royalty White, Dynamic Body Improvement, Lucky Brite and Vitality Smile.
BEWARE!!!
Ordered on April 16. Delivered on April 25th. 9 days to deliver. Had product for 8 days then was charged $78 for one product and $99 for the other. Never opened product and called the phone number on internet.
They said that the 14 day trial starts the day you purchase, not when delivered. I argued the case. No help! Looked at terms and conditions again. The first paragraph talks about having a 14 day trial but nothing about it starting from the order date. Towards the bottom of the terms and condition page it states the same thing. Somewhere in the middle it does state from the order date but not that you have to call before then, just that they would charge by then.
The ad is very deceptive and misleading. There is absolutely no support at the customer service line. I have found that this company goes by several different names: ProBrite Smile, Royalty White, Dynamic Body Improvement, Lucky Brite and Vitality Smile.
BEWARE!!!
