- Report: #1309279
Complaint Review: Safecart - Internet
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Author Confirmed
Why?
Safecart
Internet, USA
Web:
Safecart.com
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Safecart RegUtilities Bought online a cleanup package for my computer, $29.95, took $39.90 out of my account! Internet
Bought a computer clean-up software package from a company on the internet. I was asked to allow them access to my computer for the installation process, which I did, they were McAfee approved, so as a trusting soul and said, go ahead.
The cost up front was $29.95 per year, as the installation was going on, and the person I was dealing with corrected some problems from thier end on my machine, they started to try and convince me to buy larger packages for for over $275, as I kept saying NO, they kept coming down on thier price, till they came down to $99, for the same package mind you....thought I was tring to buy a car, or something. Took me 10 minutes to tell them I wanted to cancel the session, finally I got control back, and got off the site as fast as I could. I do have the App on my openning screen, things seem to be O.K. (I hope)
Now the clincher, when I looked at my checking account the next day, instead of $29.95 taken out, thier was $39.90 taken out. I tried callling them, is a wining wistileing sound. I have been ripped off, I was told of no other charges, loved to know what the extra $9.95 was for they stole from me. I believe they are based in China, hope and pray they did not get any of my personal information!
1 Updates & Rebuttals
Customer Service
Victoria,British Columbia,
Canada
Please contact Us
#2UPDATE Employee
Mon, June 06, 2016
Hello,
SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727, 6am to 6pm 7 days a week or through email at [email protected].
Warm regards,
Jennifer
SafeCart Customer Service
www.SafeCart.com
