- Report: #909863
Complaint Review: Safeway Home Delivery - Internet
Reported By:
traveler -
Vancouver, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Safeway Home Delivery
hwy 99 98665 Internet, United States of America
Phone:
Web:
www.safeway.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Safeway Home Delivery Buyer Beware of Extra Charges, Internet
Because of limited mobility, for several years I used Safeway Home Delivery service. This was truly great for me. Didn't have many mistakes.
However one day I was ordering online and noticed some sizable increases in prices. My curiousity was piqued. So I drove to the store with a list of products and their prices that I was going to order online. I jumped only a motorized cart and started my investigation.
I noted the store prices for each item on the list. This is what I discovered:
All items listed in weekly ad were same price.
All other items were approximately 10% less in the store.
So, we handicapped people and/or shutins are not only paying the delivery fee for the service, but we are paying a premium on all items. I asked the store manager about this and he stated that should not be the case. I went hope and emailed the customer service department inquiring of this practice but never heard a word from them......So Safeway you lost a long and loyal customer!
However one day I was ordering online and noticed some sizable increases in prices. My curiousity was piqued. So I drove to the store with a list of products and their prices that I was going to order online. I jumped only a motorized cart and started my investigation.
I noted the store prices for each item on the list. This is what I discovered:
All items listed in weekly ad were same price.
All other items were approximately 10% less in the store.
So, we handicapped people and/or shutins are not only paying the delivery fee for the service, but we are paying a premium on all items. I asked the store manager about this and he stated that should not be the case. I went hope and emailed the customer service department inquiring of this practice but never heard a word from them......So Safeway you lost a long and loyal customer!
