Report: #1065170

Complaint Review: SAMSUNG REPAIR CENTERRSI - Plano Texas

0 Updates & Rebuttals

Reported By:

dnmfrn - rincon, Georgia,

Submitted:

Updated:

Author Not Confirmed

Why?

SAMSUNG REPAIR CENTERRSI

2901 SUMMIT AVE SUITE 100 Plano, 75074 Texas, USA

Phone:

888--98-7-4357

Web:

N/A

Categories:

Cellular Phone Companies

Tell us has your experience with this business or person been good?

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SAMSUNG REPAIR CENTER,RSI LCD screen cracked in direct sunlight. I sent my phone to samsung and they claim it has Liquid damaged on PBA components Plano Texas

Samsung Galaxy S2 LCD screen cracked after being in direct sunlight. I work outside so my phone is with me. Called Samsung to report the defect to the manufacture. The reply i got was it was an extreme weather condition. I complained more and they sent me a repair ticket and shipping info. This phone is only 6 months old.still under the manufacture warrenty. This is a lame finding for liquid damage if the LCD screen cracked.

Repair Status

Ticket Number
current status
service requested date		customer's unit received date
expected repair date		completed date
ship date		tracking no. (to samsung)	1Z6VF6378790915461
carrier name		tracking no. (from samsung)	1Z6VF6370299166226
message from samsung	07/08/2013//10:41:54//0001773863//Telephone//ASC 7/8/2013 9:41 AM-Bryan Garcia: The unit is shipped. 07/08/2013//08:09:01//0001773863//Telephone//ASC 7/8/2013 7:08 AM-PBA Inspection BER: The unit has left the technician. SOLUTION: BER 07/08/2013//08:07:01//0001773863//Telephone//ASC Liquid damaged on PBA components 07/05/2013//08:26:23//0001773863//Telephone//ASC 7/5/2013 7:25 AM-Sylvia Hernandez: Accessory: BATTERY COVER 07/05/2013//08:26:22//0001773863//Telephone//ASC 7/5/2013 7:25 AM-Sylvia Hernandez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)