- Report: #1446429
Complaint Review: Samsung - San Jose CA
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Samsung
3655 N 1st St San Jose, 95134 CA, United States
Web:
http://www.samsung.com/global/galaxy/galaxy-s8/
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Samsung Samsung galaxy s8 Refuse to fix defective front and rear glass screens Samsung Galaxy S8 San Jose CA
The Samsung Galaxy S8 and S8 Plus both have glass rear back, and a curved glass front that crack extremely easily. Mine cracked on both sides from having my key fob in my pocket with the phone. Several large online review companies have said that it is the worst and most fragile phone that they've ever tested, and even the slightest drop causes either the back glass screen or the front curved glass screen to crack. To replace both screens is nearly the same cost as buying the phone. Even if you have their extended warranty that cost hundreds of dollars still to have it fixed. Only to have it just crack again easily with the slightest drop or something else in your pocket. Samson also advertised at these things were nearly waterproof to 3M in yet the slightest water ruined my wife's and several of my employees phones along with having every one of our phones crack easily. It's the worst decision of my life ever to buy a Samsung. Calling customer service is even worse they first put you through to people overseas who have no authority to fix the problem. After many complaints you get through to an executive-level that's just some young kids here in America who treat you like you're a criminal. No one at the company even though they're worth billions is willing to admit that it was just a poorly designed phone and if they should do something for their loyal clients. I was a loyal client for nearly 20 years buying every product in my home and office Sampson from printers two phones the TVs and more. Never again. Samson is a company that doesn't care about the American Consumer other than getting money and there are complete rip-off.
