It took about 4 months and several callsbefore my money was refunded. Used again in March. Called and cancelled within the time limit. At the same time Ispoke to my bank and the charge was deleted from my account.In April I called Score sense & they assured me the account was cancelled, however I then heard from my bank that they had investigated the charge and Score Sense said the account was not cancelled until my check up call in April, so they could not credit my account because Score Sense did not eliminate the charge. I have called Score Sense but they did not Barbara