Complaint Review: *SCORESENSE.COM 855-259-1783 TXUS - Internet

 Sometime in June, 2014, I looked at houses on Craigslist for rent. I saw some for sale and I checked into it. (I know, mistake number 1.) I then had to get a credit score which cost a dollar ( to verify identity and would be refunded,) which made no sense since credit scores werent needed to finance the home (mistake number 2.) I get the credit score, which was worse than I thought, so I figure oh well. A few days later, I check my bank account and am about to make a car payment through online banking, when I see a charge of about $30 (which has just taken from my new car payment.) I call the company and the rep tells me I signed up for credit monitoring.

I tell her no and explain to her that it sounds like a great product, but I make $12 an hour, have poor credit and no need for this service at this time. That yes, I do desire to dispute my credit report, but I am in the process of movingout of state and do not have time or extra money to do this. She persisted, even offerring a lower rate. Again, Im moving and dont need more stuff to deal with or extra expenses. She agees to send a refund request to her boss, but still pushes the $12.95 plan. I was at work, security at a front gate. I told her I needed to go, she continued talking. I finally said Ma'am, I have to go! She continued talking and I hung up. My bank wouldn't do anything except cancel the debit card. I was moving in 3 days from that point, a new card would have taken 5-10 buisness days to be reissued. I didnt want to carry cash along my 1232 mile trip.

      Moved, I'm not working. My bank doesnt have any branches in my new state, so if I cancel the card, I cant access money. I figure ok, I lost $30, get over it (mistake #3.) I didnt want the service, the company was made aware, I'm out $30, but I have to focus on registering for school and finding work (mistake #4.) I get up today and see there is a 12.95 charge on my card for this same service. I call the company again and this rep reads the notes and says "OH, the notes say you like the product and that you can use this service and that you agree to continue for the reduced rate." I tell her 3 times to either listen to the recordings (before you reach the rep, recording says all calls recorded,) or have her spvr listen to them. She says she will make notes and notify her spvr, and submit to her buisness dept a refund request for the fee, but in the meantime, tries explaining to me how I will benefit rom thier product. I again repeat I don't want thier product. She continues, so I tell her the account her company charged will be closed ASAP and a complaint will be filed with the BBB. Then I hung up.