- Report: #1146741
Complaint Review: ScoreSense.com - Internet
-
Author Not Confirmed
Why?
ScoreSense.com
Internet, USA
Phone:
800-972-7204
Web:
https://www.scoresense.com/contact-us/
Categories:
Business Rating:
(0)
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ScoreSense.com One Technologies LP; FreeScoreOnline.com; FreeScore360.com; MyCreditHealth.com; CheckMyCreditNow.com unauthorized charges, charges for unknown/unrequested services, misleading advertising Dallas, Texas Internet
I created a profile for "scoresense," a website claiming to offer free credit information, in June 2013. I entered my check card information, as the website requested it for a one time charge of &1. I just noticed 5/12/2014 that I was being charged 29.95 every month since then. I called their customer service number 05/12/2014 around 1pm central and a rep told me they sent me a "welcome email" informing me of a monthly charge for a service. The rep also said their terms of agreement were posted "somewhere on the website." But this doesn't explain why I authorized a one time charge of $1.00, but was charged $29.95 many times. And claiming to tell me about it is not the same as getting my expressed permission. I spoke with another rep on the same date, "Jim" badge #1114135. He said he would not be able to provide me with a receipt or statement for the charges to my account. He also could not prove that a "welcome email" was sent to me, and had no way of confirming that it was received by me. I received and email 05/13/2014 from scoresense customer care saying I will be refunded $1.00 of the $359.40 they stole from me. And I am still waiting for that $1.00 refund.
Update: as of 5-14-2014, I noticed a refund of $29.95 and $1.00 posted to my checking account. These transactions are still pending. I filed a complaint with FTC and BBB. After reviewing my statments I came up with the exact amount to be refunded minus the pending transactions when they are completed. I emailed their customer care to inform them of the remaining $299.50 that still needs to be refunded to me.
4 Updates & Rebuttals
vanesha
south milwaukee,Wisconsin,
go to h***
#2Author of original report
Sat, July 12, 2014
After doing everything I said in my first report, it caused my rheumatic condition to be triggered and my whole body suffered. That was months ago. Im still trying to recover. Too much stress on my body dealing with you people. I got half of my money back and I'm moving on with my life now. Stop posting from a script and move on with yours.
ScoreSense
ScoreSense
#3UPDATE Employee
Fri, July 11, 2014
Hi,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
ScoreSense
ScoreSense
#4UPDATE Employee
Fri, May 23, 2014
Hi,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
ScoreSense
ScoreSense
#5UPDATE Employee
Thu, May 15, 2014
Hi Vanesha,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
