Complaint Review: Sears Home Improvement - Longwood Florida

of a dispute related to the funds being debited. Request a stop payment until the dispute is resolved... until the installation is done to your satisfaction which is a promise that Sears makes "satisfaction guaranteed or your money back." It is insane to pay a company $230/mo for a provide/service that is not what was represented to you or what you expected. If Sears does not make it right, you are not required to pay a penny. Yes you are right, the contractors are an extension of Sears. Any contracts you signed were with Sears - PERIOD. Sears is the responsible party. They are resonsible to ensure the contractors they send to your home do the job right. Stop payment and request that past payment be retracted immediately. Hopefully this will get their attention and Sears will make it right. If they done and turn you over to a collection company for an unfair bill, don't give in to corporate threats and pressure until you research all of your options. Promptly respond to the collections letters refuting the charges. This buys several months of peace, and then another collection agency sends a bill in the mail. Once again, write a letter refuting the charges and on the process will continue. They shouldn't touch your credit rating or take any other action because you responded to their demands for payment and refuted the claim, keeping the ball in their court. Each collection agency offers a smaller and smaller bill as a settlement. You have the right to refute their attempt to collect, which is obvious to anyone with common sense that what Sears has done and is now demanding payment for is unjustified. I worked for Sears for a very brief time. I've seen how they operate. Cathy - Report #342824

but Sears sends sales consultants (like me) to your home who are trained to believe that the installers are screened just as I was, which included a criminal background check and drug test. Whether or not this is true about the installers, I am now unsure. This is stated to give you (the customer) the sense of security that the installers in your home have been check out by Sears and that you shouldn't worry about your belongings or children. As I continued working for Sears it quickly became apparent that many of the representations I made to customers were completely untrue, deceptive, and a great big fluffy presentation of nothing. Frustration set in as I tried to communicate with the production department and get answers from my sales manager about the many discrepancies that seemed to be arising, but the most I got in return was "don't worry about it and just sell something." That statement came from my sales manager, the production managers didn't bother calling me back or communicating with me at all. My belief in Sears and in the product I was trained to sell deteriorated after realizing much of it was just a load of untruths, inferior product, terrible service, and a false sense of security created on their name.... Sears. Well Sears is obviously not what it supposedly was at one time. Sears is so ridiculous that they are appealing an Administrative Order that was issued against them by the Department of Labor ordering them to pay me for unpaid wages/commissions in the amount of $12,000. They are going to send in their lawyers to fight a state issued order. I only wanted what they owed me which happens to be a fraction of what was ordered. Nevertheless, if they want to go the distance, so be it. Sears is in the wrong so says the state and me! See my report # 342824. Not to mention other victims of Sears Home Improvements... reports #314112, #282896, #237261, #239384, #203755, #200896, #187594.

but Sears sends sales consultants (like me) to your home who are trained to believe that the installers are screened just as I was, which included a criminal background check and drug test. Whether or not this is true about the installers, I am now unsure. This is stated to give you (the customer) the sense of security that the installers in your home have been check out by Sears and that you shouldn't worry about your belongings or children. As I continued working for Sears it quickly became apparent that many of the representations I made to customers were completely untrue, deceptive, and a great big fluffy presentation of nothing. Frustration set in as I tried to communicate with the production department and get answers from my sales manager about the many discrepancies that seemed to be arising, but the most I got in return was "don't worry about it and just sell something." That statement came from my sales manager, the production managers didn't bother calling me back or communicating with me at all. My belief in Sears and in the product I was trained to sell deteriorated after realizing much of it was just a load of untruths, inferior product, terrible service, and a false sense of security created on their name.... Sears. Well Sears is obviously not what it supposedly was at one time. Sears is so ridiculous that they are appealing an Administrative Order that was issued against them by the Department of Labor ordering them to pay me for unpaid wages/commissions in the amount of $12,000. They are going to send in their lawyers to fight a state issued order. I only wanted what they owed me which happens to be a fraction of what was ordered. Nevertheless, if they want to go the distance, so be it. Sears is in the wrong so says the state and me! See my report # 342824. Not to mention other victims of Sears Home Improvements... reports #314112, #282896, #237261, #239384, #203755, #200896, #187594.

but Sears sends sales consultants (like me) to your home who are trained to believe that the installers are screened just as I was, which included a criminal background check and drug test. Whether or not this is true about the installers, I am now unsure. This is stated to give you (the customer) the sense of security that the installers in your home have been check out by Sears and that you shouldn't worry about your belongings or children. As I continued working for Sears it quickly became apparent that many of the representations I made to customers were completely untrue, deceptive, and a great big fluffy presentation of nothing. Frustration set in as I tried to communicate with the production department and get answers from my sales manager about the many discrepancies that seemed to be arising, but the most I got in return was "don't worry about it and just sell something." That statement came from my sales manager, the production managers didn't bother calling me back or communicating with me at all. My belief in Sears and in the product I was trained to sell deteriorated after realizing much of it was just a load of untruths, inferior product, terrible service, and a false sense of security created on their name.... Sears. Well Sears is obviously not what it supposedly was at one time. Sears is so ridiculous that they are appealing an Administrative Order that was issued against them by the Department of Labor ordering them to pay me for unpaid wages/commissions in the amount of $12,000. They are going to send in their lawyers to fight a state issued order. I only wanted what they owed me which happens to be a fraction of what was ordered. Nevertheless, if they want to go the distance, so be it. Sears is in the wrong so says the state and me! See my report # 342824. Not to mention other victims of Sears Home Improvements... reports #314112, #282896, #237261, #239384, #203755, #200896, #187594.