- Report: #1412480
Complaint Review: Sears - Mesa Arizona
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Author Confirmed
Why?
Sears
6343 E Southern Ave Mesa, 85206 Arizona, United States
Phone:
480-396-5850
Web:
sears.com
Categories:
Business Rating:
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Sears Kenmore They will not replace my LEMON dishwasher Mesa Arizona
SEARS appliance warranty - what a FARCE! We have purchased MANY appliances from Sears - we have never had any REAL issues until now! We purchased a Kenmore Elite Dishwasher (model 66514573N611) really cool and quiet - with a third rack (love that!) However - it has been Broken down with an F2E2 error FOUR times since February (it is now November). Each time - it takes two weeks to get a technician out - two weeks to order parts and several more days to get the technician out to fix ...it. Each time - the service cost is over $400 (we are under manufacture warranty so we don't pay that) but we only paid $600 for this machine - so it is no wonder that Sears is going out of business!
Their store salesperson and manager said their lemon policy says it should be replaced after 3 failures - however working with their warranty representatives is a NIGHTMARE! They insist that it must be 8 failures in a year! UGGG!
We have tried going into the store to speak with a manager - they just gave us the same phone number to call that we have been arguing with for months.
I am so upset I am ready to pull it out and leave it in their store! With Thanksgiving next week - I don't want to hand wash all the dishes with company coming! I don't usually rant - but I am FURIOUS!!! False advertising at its best!
